>>
Grievance Redressal

Resolution of Grievances

Customers can register their grievances through multiple service avenues:

  • Call our Helpline No's at 1-800-267-9966 (toll free) or 1-860-266-9966 (local charges apply)
  • Email us at customercare@tataaia.com
  • SMS SERVICE to 58888 to receive a call back from our Customer Service Representative
  • Visit any of the nearest Tata AIA Life branches
  • Write to us at any of the following addresses:

Zone Operations Head – West Zone

Tata AIA Life Insurance Company Limited
1st Floor, Simran Centre 30-H, Parsi Panchayat Road, Andheri(E), Mumbai - 400069

Zone Operations Head – North Zone

Tata AIA Life Insurance Company Limited.
A-6, Sector 4, 2nd Floor, Above Citibank, Noida - 201301

Zone Operations Head – East Zone

Tata AIA Life Insurance Company Limited
5th Floor, Chowringhee Court 55, Chowringhee Road, Kolkata – 700071

Zone Operations Head – South Zone

Tata AIA Life Insurance Co Ltd
Gr & 1st Floor, Unit No 003/004/103/104, Consulate 1, No 1, Richmond Road,
Bangalore – 560025

All Complaints received will be responded within a period of 10 business days
Escalation Mechanism
In case the customers are not satisfied with the decision of the above offices, or have not received any response within 10 business days, they may write to the following official for resolution:
Head - Customer Services
Tata AIA Life Insurance Company Limited
14th Floor, Tower A, Peninsula Business Park,
Senapati Bapat Marg,
Lower Parel, Mumbai 400013
Alternatively, an e-mail at life.complaints@tataaia.com may also be sent. Additionally, we also wish to provide our customers with the following escalation matrix
Escalation Level Contact Person Address
I Mr. Yusuf Pachmariwala Tata AIA Life Insurance Company Limited
14th Floor, Tower A, Peninsula Business Park, Senapati Bapat Marg, Lower Parel, Mumbai 400013
II Mr. S Mahesh Tata AIA Life Insurance Company Limited
14th Floor, Tower A, Peninsula Business Park, Senapati Bapat Marg, Lower Parel, Mumbai 400013
III Mr. S Swaminathan Tata AIA Life Insurance Company Limited
14th Floor, Tower A, Peninsula Business Park, Senapati Bapat Marg, Lower Parel, Mumbai 400013
We request our customers to kindly follow the escalation mechanism in case of non receipt of the response from the concerned persons mentioned above