Customer
service

You are our greatest asset. Our commitment to serve and help you enables us to perform harder and stay one step ahead to provide best in class customer service. Our host of digital options ensure we stay connected to you anytime, anywhere Read more

Navigate our ‘Customer Service’ section to know more about how to manage your policy details & preferences. Login to your ‘online policy account’ for quick transactions and information. Our ‘Where Do I’ section is always a go-to section to know more and in case you require additional assistance

Our promise

Consumer Obsession is a way of life and doing business for us. 

We want to enable dreams and inspire healthier and happier lives.

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Pay premium

Pay your premium online, set up standing instructions and choose from multiple premium payment modes

Access Other Premium Payment Options

Policy servicing

Find all information related to our processes, view all documentation required and raise a service request . Make changes to your personal or policy details, download statements / forms, and / or raise a Service Request (SR) quickly. For detailed information on your policy, login to your ‘Online policy account’

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Fund performance

Track your fund performance and learn how various unit linked funds are performing.

How is my fund performing?

View fact sheet

Claim with ease

Your claim is our priority, which is why our claim process is easy, transparent and consistent. Let our thoroughly trained professionals guide you for a hassle-free experience.

 

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Value-added 
services

90%

sales in FY20-21

99.06%

claim settlement ratio

1.2 Lac+

customers recommend our services

4Hrs

to settle claims

Frequently
asked questions

What are the different modes of claim payment?

There are two different modes of claim payment. These include:

 

  • NEFT (National Electronic Fund Transfer)
  • Cheque

Do I need more than one insurance policy?

Since no single policy can adequately cover all insurance objectives, it is recommended to acquire a portfolio of policies covering your various requirements. Your financial advisor can guide you in understanding what areas you would require cover for. If you do not have a financial advisor, reach out to us for help in choosing the right policies for your requirements. 

Who or what is a beneficiary?

A beneficiary is a person(s) or entity(ies) nominated in the policy as the recipient of the sum assured by a policy. This sum is received after the admittance of a claim or at the end of a policy term. 

How can I file a claim?

You can choose any of the following channels to reach out to us and raise a claim.

The Claims Department,
Tata AIA Life Insurance Company Limited
B- wing, 9th Floor,
I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway,
Thane(West) ֠400 607.
IRDA Regn No. 110

How can I avail cashless facilities?

The duly filled & signed pre-authorization form, along with photo ID proof & cashless card need to be faxed from the hospital to TPA. The cashless transfer will be approved and initiated by TPA towards the hospital, on the basis of policy provisions.

How to download claim forms?

Please visit the ‘Claims’ section of our website www.tataaia.com. You will find all the information you require about the claims process. You will also find the appropriate claim form for your policy and type of claim. 

What is non-disclosure and how would it affect the claim process?

Non-disclosure occurs when a relevant fact is not mentioned while applying for or renewing an insurance contract. Such a fact may be important for the company to assess the risk. At the claims stage, if it is detected/found that the statements made at the time of application for reinstatement of the policy were false, the company has the right not to pay the claim amount.

Need further assistance?

Mon - Sat : 10 am - 7 pm IST

1-860-266-9966

(For calls within India)

+91-80-67603700

(For NRI customers)

You can write your message below and we will revert to you.

+91

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