Customer
Service

There are two different modes of claim payment. These include:

• NEFT (National Electronic Fund Transfer)
• Cheque

Since no single policy can adequately cover all insurance objectives, it is recommended to acquire a portfolio of policies covering your various requirements. Your financial advisor can guide you in understanding what areas you would require cover for. If you do not have a financial advisor, reach out to us for help in choosing the right policies for your requirements. 

A beneficiary is a person(s) or entity(ies) nominated in the policy as the recipient of the sum assured by a policy. This sum is received after the admittance of a claim or at the end of a policy term. 

You can choose any of the following channels to reach out to us and raise a claim.

• Email us at: customercare@tataaia.com

• Call our helpline number - 1860-266-9966 (local charges apply)

• Walk into any of the TALIC branch offices

• Write directly to us at:

The Claims Department,
Tata AIA Life Insurance Company Limited
B- wing, 9th Floor,
I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway,
Thane(West) ֠400 607.
IRDA Regn No. 110

The duly filled & signed pre-authorization form, along with photo ID proof & cashless card need to be faxed from the hospital to TPA. The cashless transfer will be approved and initiated by TPA towards the hospital, on the basis of policy provisions.

Please visit the ‘Claims’ section of our website www.tataaia.com. You will find all the information you require about the claims process. You will also find the appropriate claim form for your policy and type of claim. 

Non-disclosure occurs when a relevant fact is not mentioned while applying for or renewing an insurance contract. Such a fact may be important for the company to assess the risk. At the claims stage, if it is detected/found that the statements made at the time of application for reinstatement of the policy were false, the company has the right not to pay the claim amount.