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Monday - Sunday | 8 am - 11 pm IST
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Give missed call for a call back:
Monday – Sunday | 9 am – 9 pm IST
You are our greatest asset. Our commitment to serve and help you enables us to perform harder and stay one step ahead to provide best in class customer service. Our host of digital options ensure we stay connected to you anytime, anywhere
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Find all information related to our processes, view all documentation required and raise a service request . Make changes to your personal or policy details, download statements / forms, and / or raise a Service Request (SR) quickly. For detailed information on your policy, login to your “My DigiAccount”
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Your claim is our priority, which is why our claim process is easy, transparent and consistent. Let our thoroughly trained professionals guide you for a hassle-free experience.
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Claim Settlement Ratio in FY 21-22
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to settle claims
There are two different modes of claim payment. These include:
Since no single policy can adequately cover all insurance objectives, it is recommended to acquire a portfolio of policies covering your various requirements. Your financial advisor can guide you in understanding what areas you would require cover for. If you do not have a financial advisor, reach out to us for help in choosing the right policies for your requirements.
A beneficiary is a person(s) or entity(ies) nominated in the policy as the recipient of the sum assured by a policy. This sum is received after the admittance of a claim or at the end of a policy term.
You can choose any of the following channels to reach out to us and raise a claim.
Email us at: firstname.lastname@example.org
Call our helpline number - 1860-266-9966 (local charges apply)
Walk into any of the TALIC branch offices
Write directly to us at:
The Claims Department,
Tata AIA Life Insurance Company Limited
B- wing, 9th Floor,
I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway,
Thane(West) ֠400 607.
IRDA Regn No. 110
The duly filled & signed pre-authorization form, along with photo ID proof & cashless card need to be faxed from the hospital to TPA. The cashless transfer will be approved and initiated by TPA towards the hospital, on the basis of policy provisions.
Please visit the ‘Claims’ section of our website www.tataaia.com. You will find all the information you require about the claims process. You will also find the appropriate claim form for your policy and type of claim.
Non-disclosure occurs when a relevant fact is not mentioned while applying for or renewing an insurance contract. Such a fact may be important for the company to assess the risk. At the claims stage, if it is detected/found that the statements made at the time of application for reinstatement of the policy were false, the company has the right not to pay the claim amount.
Mon - Sat : 10 am - 7 pm IST
(For calls within India)
(Call Charges apply)
(For NRI customers)
(Call charges apply)
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