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FOR NEW POLICY
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Pay Premiums
Pay your premiums online through secure methods and avoid any interruptions to your coverage. We accept various online payment methods, including Credit & Debit Cards (Visa, MasterCard, etc.), Net Banking, UPI, Digital Wallets (Paytm, PhonePe, etc.) and Direct Debit (for recurring payments).
Register a Claim
All claim settlements are topmost priority for us. When you register a claim with us, we know what it means to you and your family. Our trained team expertly examines your claim and guides you to settle your claim in a seamless manner.
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Customer Service Department
Tata AIA Life Insurance Company Ltd., 9th Floor B-Wing, I-Think Techno Campus, Behind TCS (Lodha), Pokhran Road No.2, Thane (West), Mumbai – 400 607
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For application & policy-related queries
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For Application & policy related queries (NRI customers only).
Grievance Redressal
All claim settlements are topmost priority for us. When you register a claim with us, we know what it means to you and your family. Our trained team expertly examines your claim and guides you to settle your claim in a seamless manner.
Frequently Asked Questions
What are the different modes of claim payment?
There are two different modes of claim payment. These include:
- NEFT (National Electronic Fund Transfer)
- Cheque
Do I need more than one insurance policy?
Since no single policy can adequately cover all insurance objectives, it is recommended to acquire a portfolio of policies covering your various requirements. Your financial advisor can guide you in understanding what areas you would require cover for. If you do not have a financial advisor, reach out to us for help in choosing the right policies for your requirements.
Who or what is a beneficiary?
A beneficiary is a person(s) or entity(ies) nominated in the policy as the recipient of the sum assured by a policy. This sum is received after the admittance of a claim or at the end of a policy term.
How can I file a claim?
You can choose any of the following channels to reach out to us and raise a claim.
Email us at: customercare@tataaia.com
Call our helpline number - 1860-266-9966 (local charges apply)
Walk into any of the TALIC branch offices
Write directly to us at:
The Claims Department,
Tata AIA Life Insurance Company Limited
B- wing, 9th Floor,
I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway,
Thane(West) ֠400 607.
IRDA Regn No. 110
How to download claim forms?
Please visit the ‘Claims’ section of our website www.tataaia.com. You will find all the information you require about the claims process. You will also find the appropriate claim form for your policy and type of claim.
What is non-disclosure and how would it affect the claim process?
Non-disclosure occurs when a relevant fact is not mentioned while applying for or renewing an insurance contract. Such a fact may be important for the company to assess the risk. At the claims stage, if it is detected/found that the statements made at the time of application for reinstatement of the policy were false, the company has the right not to pay the claim amount.
Disclaimers
L&C/Misc/2025/Jan/0070
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