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Date: 23rd, October 2020
We care for you and your loved ones!
While the nation comes together to battle the COVID-19 outbreak, we at Tata AIA Life, are also taking all possible measures to ensure the safety of our Customers, Employees and Servicing Partners. Our teams are working remotely from home & are committed to service all your needs and queries with the same dedication and passion, as always!
We have compiled a set of frequently asked questions (FAQs) that we are receiving from our Customers below for your easy reference:
Yes, our policies cover claims caused by COVID-19. In case of death claim, your policy must have a death cover.
In case of Health First, Hospi Cash, Invest Assure Health and Invest Assure Health Plus plans, while the Death Benefits will be payable for COVID-19, the Daily Hospitalisation Benefits will not be payable in case of hospitalisation for reasons of COVID-19. Please refer to the details in the policy terms & conditions.
Yes, we had helped customer with more time for premium payment incase required. For all our Customers, whose premium was due between 1st March 2020 and 30th April 2020, ONE ADDITIONAL MONTH of grace period was offered.
As per Govt. announcement, tax benefit u/s 80C/80CCC/80D can be claimed in Financial year 2019-20 for insurance premium paid till 30th June 2020. This extended period is available for renewal premium due upto 31st March 2020 as well as for new policies purchased during April to June 2020.
click here to refer to the list of operational branches. Also keep referring to the ‘contact us’ page on our website where we would be updating from time to time on the branches that are operational.
We are also facilitating your requests through:
Simple & Easy! Access your policy details on online policy account using the link
Post login, you can access all the policies you have with Tata AIA Life, premium amount, due date, update your personal information, download your premium certificate/ premium receipts. For ULIP policies, Unit statement, Switch between funds (ULIP policies) and Premium redirection is also available.
Yes, we understand. It’s our endeavor to ensure that all the benefit payouts are being processed on time.
(A) MATURITY OF NON-PENSION POLICIES/DIVIDEND / COUPON / ANNUITY PAYMENT :
(B) MATURITY OF PENSION POLICIES:
Send us the breakup of annuity (minimum 67% of maturity value) and commutation through your registered email id to firstname.lastname@example.org along with the following documents:
The maturity proceeds will be credited to bank account on the maturity date or within 7 days after the above documents are provided, whichever is later.
We have a host of services activated through our 24X7 self-service options listed below:
Just type “Hi” to 7045669966.
You will be guided with the menu options.
Enter the below details and SMS us on 5676799 from your registered mobile number.
You can pay your premiums through any of our digital payment avenues mentioned below:
We request you to follow the health advisories issued by our Government and stay safe.
Tata AIA Life Insurance Company Ltd. (IRDA Regn. No. 110 •CIN:U66010MH2000PLC128403. Registered & Corporate Office: 14th Floor, Tower A, Peninsula Business Park, Senapati Bapat Marg, Lower Parel, Mumbai 400013. Trade logo displayed above belongs to Tata Sons Ltd and AIA Group Ltd. and is used by Tata AIA Life Insurance Company Ltd under a license. For any information including cancellation, claims and complaints, please contact our Insurance Advisor/Intermediary or visit Tata AIA Life's nearest branch office or call 1-860-266-9966 (local charges apply) or write to us at email@example.com. Visit us at www.tataaia.com .L&C/Misc/2020/Apr/136