Policy Servicing

Quick Transactions
Download Statements
Raise Service Request

Quick Transactions

How Does This Work?

Step 01

Select service option

Step 02

Provide personal and/or policy details

Step 03

View and update

Step 04

Get confirmation

Download Statements

Step 01

Select the statement to be downloaded

Step 02

Provide personal and/or policy details

Step 03

Choose the policy

Step 04

Download relevant statement

Click to Download Statements

Raise Service Request (SR)

How Does This Work?

Step 01

Select the service request

Step 02

Provide personal and/or policy details

Step 03

Fill details and upload documents

Step 04

Get the service request confirmation

Update Details

Frequently Asked Questions

How can I change the mode/frequency of my premium payment?

We have options for all our customer to change the Premium payment frequency as per their convenience.

For changing the frequency from Monthly, Quarterly OR Half-yearly (Higher Frquency) TO Yearly premium payment (Lower Frqeuency), you may login to your 'Online Policy A/C' and do the required changes.

Click here to login to your Online Policy A/C

In case you wish to change the frequency from Yearly premium payment (Lower frequency) TO Half-yearly, Quarterly or Monthly (Higher frequency), you may write to us.

Click here to send an email

Pls note that changes are effected on policy anniversary and the request must be placed 15 days piror to anniversary date

How can I change my address?

You can easily change the address in your policy by directly raising a service request from our website and uploading the self-attested copies of the required documents along with signed copy of 'Personal details change' form.

Alternatively, you can also log in to your 'Online Policy Account' and make the required changes & upload the documents.

Click here to login to your Online Policy A/C

How can I update my contact details?

Updating contact details on your policy is now easier than ever. You can do so directly from our website.

Click here enter your policy number, authenticate and make the required changes.

You may also send us an email from your registered email id along with 'Personal details change' form for updating your contact number.

How can I update my NEFT bank details?

Click here enter your policy number, authenticate and make the required changes.

Alternatively, you can also do it by raising a service request from our website and uploading the self-attested copies of the required documents

Click here to raise a Service Request.

You can update the NEFT bank details on your policy directly from our website.

Click here to login to your Online Policy A/C

How can I change the name in my policy?

You can change the name in your policy by sending an Email to us mentioning the changes along with the self-attested copies of the required documents.

Click here to send email.

Alternatively, you can also log in to your Online Policy Account and make the required changes.

Click here to login to your Online Policy A/C Proof for correction in name can be Birth Certificate, Passport, Pan Card, etc.

Poof for change in name can be a Marraige Certificate or a Notarized afidavit or the copy of the newspaper advetisement if applicable.

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Grievance Redressal

We are here to help you resolve your grievances. In case of any grievance, feel free to contact us.

Click here to report unsolicited communication

Download Centre

Take me to the download centre

You can find all downloadable forms, product-related documents, claim-related documents and information about withdrawn products in this section.

Voice of
Happy Customers

Hi Team, This email is to appreciate the support of Monomay & Subrata even though they were working from home during the locked down phase. I really appreciate the support and the effort of the team to take extra steps to resolve my service request. Keep up the great work.

Sohini Saha

Respected Madam, I thank Ashwani Indulkar for her prompt service. She was very efficient in answering all my queries & concerns about my policy. I wish her all the best for future. It was a great experience & I shall recommend Tata AIA Life to my friends and relatives.

Mihir Bhandari

Dear Pratik, We are really thankful to you & your team & appreciate your kind nature, efforts & support with the necessary changes in my insurance policy document during the COVID-19 lock down. Thanks a lot...I received my updated Policy documents soft copy by mail.

Harshit Shah

Dear Harshali, Thanks a lot. Amount has been credited to my account. I shall remain thankful to Tata AIA Life for the support in a time when the whole country is under COVID-19 lockdown. No other company has the guts to perform such a hassle-free service like Tata AIA Life.

Nishant Kumar

Dear Rittwik, I am amazed to see the promptness from your side in this lockdown situation where human world is at stake. It's an example towards a sense of responsibility & feeling for the customer. Really admirable & thanks a lot for helping me in this abnormal situation.

Gautam Banerjee

Greetings Mr. Upendra Kumar, Thanks a ton! I express my wholehearted appreciation for all your help in this case. Your proactive approach and prompt action especially during this COVID-19 Lockdown situation has been really impressive! Kudos!

Vinayak Sen

Dear Priya, Thank you for the splendid support & care rendered to me during this COVID-19 lock-down days. You attended my queries even at odd hours, while working from home. Your responses were prompt, courteous and full of Contents. I rate your services 10/10. Bravo Tata AIA Life.

Vivekananda Dutta

Dear Dr. Nilesh, Thanks for your time and detailed discussions, even during this COVID-19 lockdown, to help me identify the best plan for me and also for sharing the revised offers. Thanks also to the entire leadership team of Tata AIA Life for their support.

V Sridhar

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TATA AIA Life Insurance Co. Ltd will send you updates on your policy, new products & services, insurance solutions or related information. Select here to opt-in.

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TATA AIA Life Insurance Co. Ltd will send you updates on your policy, new products & services, insurance solutions or related information. Select here to opt-in.

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