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Your query resolution is our priority. At Tata AIA Life Insurance, our experienced senior officers handle your complaints with care and fairness to make things right for you, using a clear and consistent process.
You can inform us about your concerns through any of the contact options listed below.
If the grievance persists, here are some alternate avenues to consider for resolution:
Level 1
Head - Customer Service
Tata AIA Life Insurance Company Limited, 9th Floor B- Wing,
I-Think Techno Campus, Behind TCS (Lodha), Thane (West), Mumbai – 400 607
Level 2
If you are not happy with the resolution received from Level 1 escalation, you can approach our Grievance Redressal Committee by requesting a call back by submitting the relevant details below.
However, if you still wish to contact the Insurance Ombudsman in your region. The exact address details of the Insurance Ombudsman are listed in your policy document. We have 16+ ombudsman offices specific to region/state. Visit: Insurance Ombudsman
Points to remember
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Level 3
Please note
Visit
Customers may also represent their case before the Insurance Regulatory and Development Authority of India (IRDAI).
Visit: IRDAI Bima Bharosa
You may contact/write to Data Privacy officer at the below details, in case of any grievance related to processing of your sensitive personal data or information.
Registered & Corporate Office:
14th Floor, Tower A,
Peninsula Business Park, Senapati Bapat Marg,
Lower Parel, Mumbai - 400013
dataprivacyofficer@tataaia.com
L&C/Misc/2025/Apr/0251