Our Philosophy

At Tata AIA Life Insurance, we listen to you. Your complaints are handled by experienced senior officers with high sensitivity. Our goal is to do right by our customers by using a fair, transparent & consistent redressal mechanism. If the grievance persists, alternate avenues to address the grievance are also presented. Our robust grievance mechanism helps us identify the root cause, and improve our processes and products constantly. When you address your grievance to us, we go back to our drawing board. We look to understand the cause of grievance, and its preventive measures. We look to evolve, as a team, with you. We have built a robust mechanism to identify the root-cause of issues, and take corrective and preventive actions. We also capture customer feedback throughout the policy life cycle on an on-going basis, to learn and understand the changing customer needs.