Grievance Redressal

IRDA Bima Bharosa

Customers may also represent their case before the Insurance Regulatory and Development Authority of India (IRDAI). 

Please note

• For registering an IRDAI complaint you first need to verify your mobile number.
• It is advised to select the complaint against field as per the relevant entity with whom the complaint is associated.
• Finally, relevant Policy Details and Complaints Description needs to be updated and then the complaint is registered.

Visit

Customers may also represent their case before the Insurance Regulatory and Development Authority of India (IRDAI). 
Visit: IRDAI Bima Bharosa

Insurance Ombudsman

If you are not happy with the resolution received from above levels, you can approach Insurance Ombudsman in your region. The exact address details of the Insurance Ombudsman are listed in your policy document. We have 16+ ombudsman offices specific to region/state. Visit: Insurance Ombudsman

Points to remember

• Customers may represent the case to the Ombudsman for Redressal of their grievance post 30 days of registering the complaint.
• The complaint should be made in writing, duly signed by the complainant or by his legal heirs with full detail of the complaint and the contact information of the complainant.
• As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made within a period of one year from the date of rejection by the insurer, if it is not simultaneously under any litigation.