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Grievance Redressal
Grievance Redressal
Your query resolution is our priority. At Tata AIA Life Insurance, our experienced senior officers handle your complaints with care and fairness to make things right for you, using a clear and consistent process.
Grievance Redressal Mechanism
You can inform us about your concerns through any of the contact options listed below.
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For Application & policy related queries (NRI customers only).
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Customer Service Department
Write to Us
Tata AIA Life Insurance Company Ltd., 9th Floor B-Wing, I-Think Techno Campus, Behind TCS (Lodha), Pokhran Road No.2, Thane (West), Mumbai – 400 607
Escalation process
If the grievance persists, here are some alternate avenues to consider for resolution:
Level 1
Grievance Redressal Officer (GRO)
Ms. Gayatri Nathan
Executive Vice President – Operations Head
Write to: Grievance Redressal Officer (GRO)
Tata AIA Life Insurance Company Limited, 9th Floor B- Wing,
I-Think Techno Campus, Behind TCS (Lodha), Thane (West), Mumbai – 400 607
Level 2
If you are not happy with the resolution received from the Level 1 escalation, you can contact the Insurance Ombudsman in your region. The exact address details of the Insurance Ombudsman is listed in your policy document.
Customers may represent the case to the Ombudsman for Redressal of their grievance post 30 days. The complaint should be made in writing, duly signed by the complainant or by his legal heirs with full detail of the complaint and the contact information of the complainant. As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made within a period of one year from the date of rejection by the insurer, if it is not simultaneously under any litigation.
Visit: Insurance Ombudsman
Level 3
Visit: IRDAI Bima Bharosa
Data Privacy Complaints
You may contact/write to Data Privacy officer at the below details, in case of any grievance related to processing of your sensitive personal data or information.
Write to Us:
Registered & Corporate Office:
14th Floor, Tower A,
Peninsula Business Park, Senapati Bapat Marg,
Lower Parel, Mumbai - 400013
Email Us:
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L&C/Misc/2023/Nov/0565
