1.
Can I invest in a life insurance policy while I am residing outside India?
Yes. NRIs, OCIs, and PIOs can purchase life insurance policies from abroad via digital application, video‑KYC, and medical tests worldwide.
2.
What documentation is required before investing in life insurance plans for NRIs?
You will need valid passport, NRE/NRO/FCNR account details, proof of foreign residence, PAN or TRC, and income documents or salary proof.
3.
Which are the available premium payment modes?
Premiums can be paid via Non‑Resident External (NRE), Non‑Resident Ordinary (NRO) accounts, as well as through NEFT or SWIFT international bank transfers.
4.
Can I Pay in foreign currency?
Yes. Many insurers allow premium payments in foreign currencies if the premium is sourced from NRE, FCNR, or appropriate bank accounts.
5.
Does an NRI need to have an Indian Bank Account?
Not always. But having an NRE/NRO/FCNR account simplifies premium payments and helps ensure smooth claim and maturity settlements.
6.
Is a PAN card mandatory for an NRI wanting to purchase a life insurance policy?
Yes, a Permanent Account Number (PAN) or Tax Residency Certificate (TRC) is required for tax reporting and regulatory compliance.
7.
Is online claim settlement available?
Yes. Many providers support digital submission and electronic transfer of claim proceeds, subject to documentation and verification processes.
8.
How to initiate a claim?
You can inform the insurer by phone, email, or through their website. Policy details, claim form, and required certificates should be shared for timely processing.
9.
How is an insurance claim settled?
The insurance claim is settled after reviewing submitted documents (claim form, policy papers, medical and bank details). The insurer verifies all the details and transfers funds to the nominee’s account.
10.
What modes of communication are available if I need to inquire about my policy or update any policy information?
Communication is possible via:
· Phone helpline
· Official email ID
· Customer portal or mobile app
· Branch office visitation (if in India)
11.
How can I get my life insurance policy document?
You can download the e‑policy from the insurer’s website or request a physical copy delivered to your Indian or foreign address.
12.
Does my country of residence affect the premium rate?
Yes. Premium rates may vary based on country of residence due to different mortality rates and risk assessments.
13.
Can NRIs buy a life insurance policy under the MWPA?
Yes, NRIs can purchase policies under the Married Women's Property Act (MWPA) for the well-being of their spouse and children.
14.
Can an NRI return their policy during the freelook period?
Yes. Within the free‑look period (usually 15–30 days from receipt), an NRI may return the policy for a refund as per policy terms.
15.
Are insurance proceeds taxable?
Death benefits are generally tax-free6, but maturity proceeds may be taxable2 if premium exceeds specified limits under Section 10(10D).
16.
Are annuities taxable?
Yes. Annuity income is taxable as per slab rates in India. The lump sum pension amount received in advance may be partially exempt under Section 10 of the Income Tax Act.
17.
Is the purchase price or the guaranteed addition received in the hands of the nominee as the death benefit taxable or tax-free6?
Amounts received by the nominee (including guaranteed additions) are generally tax‑free under Section 10(10D)2, subject to policy conditions.
18.
In the case of NRI customers, will Tata AIA deduct TDS from the annuity amount? If yes, what will be the rate of deduction?
TDS will not be deducted if the NRI resides in a country where DTAA is applicable provided the following documents are submitted at least once a year (During the pay-out period):
· FATCA/CRS (self-declaration form)
· Form 10F (self-declaration form)
· No Permanent Establishment (PE) declaration (self-declaration form)
· Tax residency certificate (TRC) issued by Govt. of the respective country
A list of major countries where DTAA benefits are available and payment can be made without deduction of TDS subject to submission of mandatory documents is as below.
No DTAA benefit is available for countries other than those mentioned in the table below, and payment will be subject to deduction of TDS irrespective of submission of mandatory documents.
| Country |
Country |
| Australia |
Sudan |
| New Zealand |
Ukraine |
| Singapore |
Zambia |
| Sri Lanka |
Switzerland |
| UAE (Dubai) |
Ethiopia |
| UK |
Ireland |
| USA |
Norway |
| Indonesia |
Czech Republic |
| Thailand |
Hungary |
| Saudi Arabia |
Iceland |
| France |
Uganda |
| Germany |
Mauritius |
| Mozambique |
Vietnam |
| Nepal |
Kazakhstan |
| Oman |
Belgium |
| Philippines |
Romania |
| Portugal |
Poland |
| Netherland |
|
In countries where DTAA benefit is not available or policyholders do not submit the mandatory document, TDS will be deducted at the following rates:
| Particulars |
Tax Rate* |
Aggregate Taxable payout is up to ₹ 50 Lakh |
31.20% |
Aggregate Taxable payout exceeds ₹ 50 Lakh, but up to ₹ 1 crore |
34.32% |
| Aggregate Taxable payout is more than ₹ 1 crore |
35.88% |
Including applicable surcharge and cess. This is as prevailing Tax rates.
In case a valid PAN is provided, the policyholder can claim credit for TDS deducted by filing a Non-Resident Indian income tax return.
Above DTAA benefits would be applicable for annuity payout, however in case of ULIP and non ULIP plans, payout would be taxable. Such NRI are required to file tax return in India, in accordance with provisions of income tax law. NRI will be eligible to get a tax credit of tax so paid.
19.
How is the TDS calculated in case of a surrender payout to an NRI customer?
TDS applies only on the surrender value exceeding total premiums paid. No TDS is deducted if the surrender value is equal to or less than the total premium paid.
20.
Are there any other documents to be submitted specifically for NRI customers?
Yes. FATCA/CRS declarations, Tax Residency Certificate (TRC), local tax identification number (TIN), and foreign address proof may be required.
21.
What happens if an NRI customer relocates to India while the policy is still active?
If an NRI customer relocates to India while the policy is still active, you just need to submit the following documents.
· Indian address proof
· Declaration as per format - Residential Undertaking-Section 195
· Indian Bank account details for NEFT
22.
What happens to the policy if a resident Indian relocates abroad and becomes NRI?
If a resident Indian relocates abroad and becomes an NRI, the following documents need to be submitted to the insurer:
· FATCA-CRS form 10F form (Form 10F can be downloaded from https://www.incometaxindia.gov.in/Pages/downloads/forms.aspx )
· No PE form
· TRC
· Foreign Address proof
· Bank account details for NEFT
The life insurance policy will carry on in Indian currency after you move abroad. The maturity and death benefits will be payable if the premiums are paid regularly
23.
What happens if an NRI changes the country of residence after buying life insurance?
The policy continues, but the insurer should be notified of the address change for proper servicing and compliance.
24.
What is FATCA & CRS?
The Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) are tax information exchange frameworks to prevent cross‑border tax evasion.
25.
To whom do FATCA & CRS apply?
The FATCA & CRS apply to customers with foreign tax residence or financial accounts abroad, including NRIs, based on global reporting regulations.
26.
Do I need to furnish FATCA/CRS declaration again after taking policy Insurance policy?
Yes. If any personal details change (tax residence or account jurisdiction), you may need to submit updated FATCA/CRS declarations.
27.
Is TIN Number Mandatory?
The Tax Identification Number (TIN) may be required if your country of residence mandates it for tax reporting or financial transactions.
Yes. Non‑Resident Indians (NRIs), OCIs, and PIOs can buy life insurance policies in India subject to IRDAI rules and eligibility criteria.