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All claim settlements are top most priority for us. When you register a claim with us, we know what it means to you and your family. Our trained team expertly examines your claim, and guides you to settle your claim in a seamless manner.
We are here to help you get through the tough times. A swift & simplified claim settlement process is in place for the families of the Odisha Train Accident and Biparjoy Cyclone victims.
Know More – Odisha Train Accident Claims Process Know More – Biparjoy Cyclone Claims Process
We are here to help you get through the tough times. A swift & simplified claim settlement process is in place for the families of the Odisha Train Accident victims and Biparjoy Cyclone Victims.
Know More – Odisha Train Accident Claims Process
Know More – Biparjoy Cyclone Claims Process
Mail us
claims@tataaia.comType CLAIM & send to
+91-7045669966By post
Write directly to us at:
Tata AIA Life Insurance Company Limited,
Claims department:
9th Floor, B wing,
I-Think Techno Campus (Lodha)
Behind TCS, Pokhran Road No.2,
Thane(West), Mumbai - 400 607
Your Claim is our priority
Claim Settlement Ratio* in FY 2022 – 23
Things to remember
Please submit copies of the following documents certified / attested by the issuing authority. ( Original Seen Verified (OSV)) by Branch Personnel will also be accepted)
(Hospicash, Surgicash, Criticash and Child Care)
Mandatory documents
Duly Filled and Signed Claim form
Discharge Summary
Medical Records (Optional Documents may be asked on need basis: Indoor case papers, OT notes etc.)
Hospital Main Bill
Hospital Main Bill with breakup
Pharmacy Bills with Prescriptions (except hospital supply)
Consultation & Investigation Papers
Digital Images/CDs of the Investigation Procedures (if required)
KYC (Photo ID Card) Bank Details with Cancelled Cheque
Registering death claims for your loved ones is probably the hardest thing you will do. We stand by you in this difficult time and strive to ensure all our processes are simple and seamless
Mandatory documents
Claimant's statement
Download Death Claimant Statement in other Language
Current address proof
Cancelled cheque
(ensure name and account number is printed on cancelled cheque with copy of bank passbook / bank statement)
Death certificate
(Issued by a local government body like Municipal Corporation / Appropriate Authority)
Proof of legal title to the claim proceeds
(in case of no nomination (e.g. legal succession paper)
Cause of death – related document
(Please refer to the documents required based on manner of death)
For NRIs Customers
Note: We may ask for other documents, which is required on a case-by-case basis.
Additional Mandatory documents based on manner of death
Medical/nature of death
Attending physician's statement
Medical records (admission notes, discharge/death summary, indoor case papers, test reports etc. if applicable)
For accidental or unnatural death
Attending physician's statement
Copy of the First Information Report (FIR) or Panchanama/Police complaint
Copy of the postmortem report (Autopsy report) & Viscera report, if performed
Copy of the Final Police Investigation report (FPIR) or the charge sheet
Mandatory documents
Claim forms (Download this form in a different language)
For Hospitalization:
(Part I: Claimant's statement)
(Part II: Physician's statement)
For Critical Illness:
(Part I: Claimant's statement)
(Part II: Physician's statement)
Copies of hospital bills for the confinement & copies of all related clinical reports pertaining to the claim event
Attested true copy of Indoor Case Papers of the hospital
Discharge summary of present and past hospitalizations
Photo identity of life assured with age and address proof (List of acceptable ID and address proofs of claimant)
Bank details of the claimant – Cancelled cheque (with printed name and account number) / bank passbook and NEFT form
Medical examination certificate (First consultation notes)
All related clinical reports pertaining to the claim event
Laboratory test reports
X-Ray / CT Scan / MRI reports & plates
Ultrasonography report
Histopathology report
Clinical / hospital reports
Angiography reports & plates
Certificate of Diagnosis
All follow-up consultation notes in relation to the hospitalized condition
If hospitalisation is due to accidental causes (submit in addition to the above)
All police reports / First Information Report & Final Investigation Report
Proof of accident - Panchnama / Inquest report
Newspaper cutting / photographs of the accident, if available.
Mandatory documents
Claim Forms Download this form in a different language
For Disability:
(Part I: Claimant's statement)
(Part II: Physician's statement)
For Dismemberment:
(Part I: Application form for dismemberment (life assured's statement))
(Part II: Dismemberment claim form (attending physician's report))
Attested true copy of indoor case papers of the hospital
Discharge summary of present and past hospitalizations
Photo identity of life assured with age and address proof (list of acceptable ID and address proofs of claimant)
Bank details of the claimant – Cancelled cheque (with printed name and account number) / bank passbook and NEFT form
All related medical examination reports
Disability certificate by attending physician / institute for disabled
Rehabilitation certificate, if applicable
Employer's written confirmation / statement — for disability claim
Clinical photographs showing the injured areas, if available
Hospitalisation is due to accidental causes (submit in addition to the above)
All police reports / First Information Report & Final Investigation Report — if due to accidental cause
Our heartfelt condolences to all the families who have faced inconveniences, and lost family members due to natural calamities, and recent floods in different parts of the country.
In this hour of grief and difficult times, Tata AIA Life Insurance stands by you, and has simplified the claim settlement process
For claim submission, there are only three requirements:
If you receive any information about any of our existing policyholders affected by this incident, please contact us using the below information
Write to us at claims@tataaia.com
Call us at 1860-266-9966 (within India)
+91-80-67603700 (for NRI customers)
Visit the nearest Tata AIA Life Insurance branch for any claim enquiries or for filing a claim
For the address of the branch
Mandatory documents
Claimant's statement Download Death Claimant Statement in other Language
Photo identification proof
Current address proof
Cancelled cheque copy
(ensure name and account number is printed on cancelled cheque with copy of bank passbook / bank statement)
Death certificate
(Issued by a local government body like Municipal Corporation / Appropriate Authority)
Original policy document
Proof of legal title to the claim proceeds
(in case of no nomination (e.g. legal succession paper)
Cause of death – related document
(Please rRefer to the documents required based on manner of death)
For NRIs Customers
Note: We may ask for other documents, which is required on a case-by-case basis.
Additional Mandatory documents based on manner of death
Medical/nature of death
Attending physician's statement
Medical records (admission notes, discharge/death summary, indoor case papers, test reports etc. if applicable)
For accidental or unnatural death
For accidental or unnatural death
Copy of the First Information Report (FIR) or Panchanama/Police complaint
Copy of the postmortem report (Autopsy report) & Viscera report, if performed
Copy of the Final Police Investigation report (FPIR) or the charge sheet
You can use any of the following channels to inform us:
Tata AIA Life Insurance Company Limited | Claims Department
B- wing, 9th Floor, I-Think Techno (Lodha) Campus,
Behind TCS, Pokhran Road No.2,
Thane(West) - 400 607.
Claim intimation can be done online while claim payout can be made through NEFT
Yes. It can be lodged from any branch of TATA AIA Life Insurance
Click here to locate your nearest TATA AIA Life Insurance Branch
The Nominee has the option to submit the claim online by uploading the signed / self attested copies or submit the documents via email.
Click here to register a claim online.
Alternatively, the nominee can send the documents by courier to his / her representative in India. The representative may visit our branch and intimate us of the claim
Please click on link: https://www.tataaia.com/customer-service/easy-claims.html to know the list of documents needed for claim intimation
Yes, claim would be accepted as Original Policy Contract is not mandatory for submission of Claim. Declaration is to be provided by the claimant on a plain paper regarding the misplacement of the original policy document.
It is our endeavour to settle your claim in an expedited manner. We also offer guarantees subject to the criteria being met
Dear Surbhi, I acknowledge the accurate service of Mr. Bharat Aen from operations department. He helped us with the Claim submission procedure and also with quick closure. I appreciate the speedy claim processing from Tata AIA Life company and staff.
You can write your message below and we will revert to you.
Disclaimers
4 Hours express claim settlement is applicable to only non-early claims with more than 3 years of policy duration, non-investigation cases, up to Sum Assured of Rs. 50 lakhs. Applicable for branch walk in. Time limit to submit claim to Tata AIA Life Insurance is 2 pm on working days. Subject to submission of complete documents. Not applicable for ULIP policies and open title claims.
*Individual Death Claim Settlement Ratio is 99.01% for FY 2022 - 23 as per the latest annual audited figures.