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FOR EXISTING POLICY

Have query on premium, payout or any servicing need?

Call us:

1 860 266 9966

Monday - Saturday | 10 am - 7 pm IST

Call charges apply

Dedicated NRI Helpdesk:

+91 22 6251 9966

Monday - Saturday | 10 am - 7 pm IST

Call charges apply

FOR NEW POLICY

Want to buy a new policy online?

Call us:

+91 22 6984 9300

Give missed call for a call back:

+91 11 6615 8748

Monday - Sunday | 8 am - 11 pm IST


Exclusively for NRIs:

Call us:

Give missed call for a call back:

+91 11 4473 0242

Monday – Sunday | 9 am – 9 pm IST

Language

Claim
with Ease

All claim settlements are top most priority for us. When you register a claim with us, we know what it means to you and your family. Our trained team expertly examines your claim, and guides you to settle your claim in a seamless manner.


 

  • Simplified Claims Process for MICHAUNG cyclone Victims.

    We are here to help you get through the tough times. A swift & simplified claim settlement process is in place for the families of the MICHAUNG cyclone victims.

    Know More


 

  • Simplified Claims Process for MICHAUNG cyclone Victims.

    We are here to help you get through the tough times. A swift & simplified claim settlement process is in place for the families of the MICHAUNG cyclone victims.

    Know More


How to Register a Claim Online

Step 01

Register claim & upload documents

Step 02

Documents are verified & claim is processed

Step 03

Claim amount is disbursed

Other Options to File a Claim

Call us

1-860-266-9966
(within India)

022-6251 9966
(for NRI customers) (Call Charges apply)

Type CLAIM & send to

+91-7045669966

By post

Write directly to us at:

Tata AIA Life Insurance Company Limited,

Claims department:

9th Floor, B wing,

I-Think Techno Campus (Lodha)

Behind TCS, Pokhran Road No.2,

Thane(West), Mumbai - 400 607

Track Your Claim

Your Claim is our priority

99.01%

Claim Settlement Ratio* in FY 2022 – 23


Types of Claims & Document List


Tata AIA Pro Fit – Cashless and Reimbursement Claim

(Hospicash, Surgicash, Criticash and Child Care)

TPA Website

Mandatory documents

  • Hospital list

  • Duly Filled and Signed Claim form

  • Discharge Summary

  • Medical Records (Optional Documents may be asked on need basis: Indoor case papers, OT notes etc.)

  • Hospital Main Bill

  • Hospital Main Bill with breakup

  • Pharmacy Bills with Prescriptions (except hospital supply)

  • Consultation & Investigation Papers

  • Digital Images/CDs of the Investigation Procedures (if required)

  • KYC (Photo ID Card) Bank Details with Cancelled Cheque

Death claims

Registering death claims for your loved ones is probably the hardest thing you will do. We stand by you in this difficult time and strive to ensure all our processes are simple and seamless

Mandatory documents

Additional Mandatory documents based on manner of death

Medical/nature of death

  • Attending physician's statement

  • Medical records (admission notes, discharge/death summary, indoor case papers, test reports etc. if applicable)

For accidental or unnatural death

  • Attending physician's statement

  • Copy of the First Information Report (FIR) or Panchanama/Police complaint

  • Copy of the postmortem report (Autopsy report) & Viscera report, if performed

  • Copy of the Final Police Investigation report (FPIR) or the charge sheet

     

Hospitalization & dismemberment claim

Mandatory documents

  • Copies of hospital bills for the confinement & copies of all related clinical reports pertaining to the claim event

    • Attested true copy of Indoor Case Papers of the hospital

    • Discharge summary of present and past hospitalizations

    • Photo identity of life assured with age and address proof (List of acceptable ID and address proofs of claimant)

    • Bank details of the claimant – Cancelled cheque (with printed name and account number) / bank passbook and NEFT form

    • Medical examination certificate (First consultation notes)

    • All related clinical reports pertaining to the claim event

      • Laboratory test reports

      • X-Ray / CT Scan / MRI reports & plates

      • Ultrasonography report

      • Histopathology report

      • Clinical / hospital reports

      • Angiography reports & plates

      • Certificate of Diagnosis

    • All follow-up consultation notes in relation to the hospitalized condition

If hospitalisation is due to accidental causes (submit in addition to the above)

    • All police reports / First Information Report & Final Investigation Report

    • Proof of accident - Panchnama / Inquest report

    • Newspaper cutting / photographs of the accident, if available.

Critical illness and disability claim

Mandatory documents

  • Claim Forms Download this form in a different language

    • For Disability:

    (Part I: Claimant's statement)

    (Part II: Physician's statement)

    • For Dismemberment:

    (Part I: Application form for dismemberment (life assured's statement))

    (Part II: Dismemberment claim form (attending physician's report))

  • Attested true copy of indoor case papers of the hospital

  • Discharge summary of present and past hospitalizations

  • Photo identity of life assured with age and address proof (list of acceptable ID and address proofs of claimant)

  • Bank details of the claimant – Cancelled cheque (with printed name and account number) / bank passbook and NEFT form

  • All related medical examination reports

    • Laboratory test reports
    • X-Ray / CT Scan / MRI reports & plates
    • Ultrasonography report
    • Clinical / hospital reports
  • Disability certificate by attending physician / institute for disabled

  • Rehabilitation certificate, if applicable

  • Employer's written confirmation / statement — for disability claim

  • Clinical photographs showing the injured areas, if available

Hospitalisation is due to accidental causes (submit in addition to the above)

  • All police reports / First Information Report & Final Investigation Report — if due to accidental cause

Natural Calamity claim

  • Our heartfelt condolences to all the families who have faced inconveniences, and lost family members due to natural calamities, and recent floods in different parts of the country.

  • In this hour of grief and difficult times, Tata AIA Life Insurance stands by you, and has simplified the claim settlement process

  • For claim submission, there are only three requirements:

    1. Valid records/proof showing death of the insured member due floods, cyclones, or other natural calamities
    2. Claimant’s Statement (to be filled by nominee) with bank details of the nominee.
    3. Photo ID, Address proof of nominee and Relationship proof of the nominee with the insured

If you receive any information about any of our existing policyholders affected by this incident, please contact us using the below information

  • Write to us at claims@tataaia.com

    Call us at 1860-266-9966 (within India)
    +91-80-67603700 (for NRI customers)

    Visit the nearest Tata AIA Life Insurance branch for any claim enquiries or for filing a claim

    For the address of the branch

    Click here

Death of payor

Mandatory documents

  • Claimant's statement Download Death Claimant Statement in other Language

  • Photo identification proof

  • Current address proof

  • Cancelled cheque copy

    (ensure name and account number is printed on cancelled cheque with copy of bank passbook / bank statement) 

  • Death certificate 

    (Issued by a local government body like Municipal Corporation / Appropriate Authority)

  • Original policy document

  • Proof of legal title to the claim proceeds

    (in case of no nomination (e.g. legal succession paper)

  • Cause of death – related document

    (Please rRefer to the documents required based on manner of death) 

  • For NRIs Customers

    1. FATCACRS self-certification forms—Individual

    2. FATCACRS self-certification forms—Non-Individual

    Note: We may ask for other documents, which is required on a case-by-case basis.

Additional Mandatory documents based on manner of death

Medical/nature of death

  • Attending physician's statement

  • Medical records (admission notes, discharge/death summary, indoor case papers, test reports etc. if applicable) 

For accidental or unnatural death

  • For accidental or unnatural death

  • Copy of the First Information Report (FIR) or Panchanama/Police complaint

  • Copy of the postmortem report (Autopsy report) & Viscera report, if performed

  • Copy of the Final Police Investigation report (FPIR) or the charge sheet

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Frequently 
Asked Questions

How can I know more about the claims process of TATA AIA Life Insurance?

You can use any of the following channels to inform us:

 

Tata AIA Life Insurance Company Limited | Claims Department
B- wing, 9th Floor, I-Think Techno (Lodha) Campus,
Behind TCS, Pokhran Road No.2,
Thane(West) - 400 607.

Can the settlement / claim payout be made online?

Claim intimation can be done online while claim payout can be made through NEFT

Can a claim be lodged at a branch other than one from where policy was purchased? / Can a claim be lodged from any branch?

Yes. It can be lodged from any branch of TATA AIA Life Insurance


Click here to locate your nearest TATA AIA Life Insurance Branch

What if the Nominee if out of India? How will the claim be processed?

The Nominee has the option to submit the claim online by uploading the signed / self attested copies or submit the documents via email. 

 

Click here to register a claim online.

 

Alternatively, the nominee can send the documents by courier to his / her representative in India. The representative may visit our branch and intimate us of the claim

What are the documents required for claim settlement process?

Please click on link: https://www.tataaia.com/customer-service/easy-claims.html to know the list of documents needed for claim intimation

If the original Policy Contract was lost and request for issuance of duplicate was not made, will the claim be processed without the Policy Contract?

Yes, claim would be accepted as Original Policy Contract is not mandatory for submission of Claim. Declaration is to be provided by the claimant on a plain paper regarding the misplacement of the original policy document. 

How much time will my claim take?

It is our endeavour to settle your claim in an expedited manner. We also offer guarantees subject to the criteria being met

 

  • Death Claim (Without Investigation)  - Regulatory TAT 30 days from the date of receipt of all required documents.  
  • Death Claim (With Investigation) - Regulatory TAT 90 days provided to complete investigation there after 30 days to decide & process claim payout 

You can write your message below and we will revert to you.

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    WhatsApp

    7045669966

     

    For application & policy-related queries

  • Call

    1-860-266-9966

    For Indian Residents

    Mon - Sat | 10 am - 7 pm IST
    Call charges apply

  • call

    Call

    022 6251 9966

    Dedicated NRI Helpdesk

    Mon - Sat | 10 am - 7 pm IST
    Call charges apply

  • mail

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Disclaimers

  • 4 Hours express claim settlement is applicable to only non-early claims with more than 3 years of policy duration, non-investigation cases, up to Sum Assured of Rs. 50 lakhs. Applicable for branch walk in. Time limit to submit claim to Tata AIA Life Insurance is 2 pm on working days. Subject to submission of complete documents. Not applicable for ULIP policies and open title claims.

  • *Individual Death Claim Settlement Ratio is 99.01% for FY 2022 - 23 as per the latest annual audited figures.