How can I know more about the claims process of TATA AIA Life Insurance?
You can use any of the following channels to inform us:
Tata AIA Life Insurance Company Limited | Claims Department
B- wing, 9th Floor, I-Think Techno (Lodha) Campus,
Behind TCS, Pokhran Road No.2,
Thane(West) - 400 607.
Can the settlement / claim payout be made online?
Claim intimation can be done online while claim payout can be made through NEFT
Can a claim be lodged at a branch other than one from where policy was purchased? / Can a claim be lodged from any branch?
Yes. It can be lodged from any branch of TATA AIA Life Insurance
Click here to locate your nearest TATA AIA Life Insurance Branch
What if the Nominee if out of India? How will the claim be processed?
The Nominee has the option to submit the claim online by uploading the signed / self attested copies or submit the documents via email.
Click here to register a claim online.
Alternatively, the nominee can send the documents by courier to his / her representative in India. The representative may visit our branch and intimate us of the claim
What are the documents required for claim settlement process?
If the original Policy Contract was lost and request for issuance of duplicate was not made, will the claim be processed without the Policy Contract?
Yes, claim would be accepted as Original Policy Contract is not mandatory for submission of Claim. Declaration is to be provided by the claimant on a plain paper regarding the misplacement of the original policy document.
How much time will my claim take?
It is our endeavour to settle your claim in an expedited manner. We also offer guarantees subject to the criteria being met
- Death Claim (Without Investigation) - Regulatory TAT 30 days from the date of receipt of all required documents.
- Death Claim (With Investigation) - Regulatory TAT 90 days provided to complete investigation there after 30 days to decide & process claim payout