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Claim
with Ease
All claim settlements are top most priority for us. When you register a claim with us, we know what it means to you and your family. Our trained team expertly examines your claim, and guides you to settle your claim in a seamless manner.
Claim
with Ease
All claim settlements are top most priority for us. When you register a claim with us, we know what it means to you and your family. Our trained team expertly examines your claim, and guides you to settle your claim in a seamless manner.
-
Simplified Claims Process
We are here to help you get through these tough times. A swift and simplified claim settlement process is in place to assist the families affected by the Andhra Pradesh and Telangana floods, the Wayanad landslide, the Remal cyclone, and the Michaung cyclone.
Know More – Andhra Pradesh & Telangana Claims Process Know More – Wayanad Landslide Claims Process Know More – Remal Cyclone Claims Process Know More – Michaung Cyclone Claims Process
-
Simplified Claims Process
We are here to help you get through these tough times. A swift and simplified claim settlement process is in place to assist the families affected by the Andhra Pradesh and Telangana floods, the Wayanad landslide, the Remal cyclone, and the Michaung cyclone.
Know More – Andhra Pradesh & Telangana Claims Process
Know More – Wayanad Landslide Claims Process
Know More – Remal Cyclone Claims Process
Know More – Michaung Cyclone Claims Process
Other Options to File a Claim
Mail us
claims@tataaia.com
Type CLAIM & send to
+91-7045669966
By post
Write directly to us at:
Tata AIA Life Insurance Company Limited,
Claims department:
9th Floor, B wing,
I-Think Techno Campus (Lodha)
Behind TCS, Pokhran Road No.2,
Thane(West), Mumbai - 400 607
Track Your Claim
Your Claim is our priority
99.13%
Individual Death Claim Settlement Ratio* in FY 2023 – 24
Things to remember
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Please submit copies of the following documents certified / attested by the issuing authority. ( Original Seen Verified (OSV)) by Branch Personnel will also be accepted)
- All Police papers – Panchnama, Inquest, First Information Report and Final Investigation Report
- Medical Records (Admission Notes, Discharge/Death Summary, Indoor Case Papers, Test Reports etc)
- Copies of the other documents to be submitted by self attestation of the claimant
- In case the claim warrants any additional requirement, TALIC reserves the right to call for the same.
- Notification of claim & submission of the claim requirements does not mean admission of the claim liability by the Company.
- No agent is authorized to admit any liabilities on behalf of the Company, nor to alter this list of documents or any claims requirements called for by the Company.
Types of Claims & Document List
(Hospicash, Surgicash, Criticash and Child Care)
Mandatory documents
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Duly Filled and Signed Claim form
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Discharge Summary
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Medical Records (Optional Documents may be asked on need basis: Indoor case papers, OT notes etc.)
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Hospital Main Bill
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Hospital Main Bill with breakup
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Pharmacy Bills with Prescriptions (except hospital supply)
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Consultation & Investigation Papers
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Digital Images/CDs of the Investigation Procedures (if required)
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KYC (Photo ID Card) Bank Details with Cancelled Cheque
Registering death claims for your loved ones is probably the hardest thing you will do. We stand by you in this difficult time and strive to ensure all our processes are simple and seamless
Mandatory documents
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Claim form
Download Death Claimant Statement in other Language -
Death certificate
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Photo identification proof of nominee
Photo identification proof -
Current address proof of nominee
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Cancelled Cheque of nominee
(ensure name and account number is printed on cancelled cheque with copy of bank passbook / bank statement).
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First Information Report
(in case of claim due to accident)
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Post Mortem Report
(if conducted)
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Discharge summary / Death summary
(in case of hospitalisation)
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For NRIs Customers
Note: We may ask for other documents, which is required on a case-by-case basis.
Mandatory documents
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Claim forms (Download this form in a different language)
For Hospitalization:
(Part I: Claimant's statement)
(Part II: Physician's statement)
For Critical Illness:
(Part I: Claimant's statement)
(Part II: Physician's statement)
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Copies of hospital bills for the confinement & copies of all related clinical reports pertaining to the claim event
Attested true copy of Indoor Case Papers of the hospital
Discharge summary of present and past hospitalizations
Photo identity of life assured with age and address proof (List of acceptable ID and address proofs of claimant)
Bank details of the claimant – Cancelled cheque (with printed name and account number) / bank passbook and NEFT form
Medical examination certificate (First consultation notes)
All related clinical reports pertaining to the claim event
Laboratory test reports
X-Ray / CT Scan / MRI reports & plates
Ultrasonography report
Histopathology report
Clinical / hospital reports
Angiography reports & plates
Certificate of Diagnosis
All follow-up consultation notes in relation to the hospitalized condition
If hospitalisation is due to accidental causes (submit in addition to the above)
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All police reports / First Information Report & Final Investigation Report
Proof of accident - Panchnama / Inquest report
Newspaper cutting / photographs of the accident, if available.
Mandatory documents
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Claim Forms Download this form in a different language
For Disability:
(Part I: Claimant's statement)
(Part II: Physician's statement)
For Dismemberment:
(Part I: Application form for dismemberment (life assured's statement))
(Part II: Dismemberment claim form (attending physician's report))
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Attested true copy of indoor case papers of the hospital
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Discharge summary of present and past hospitalizations
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Photo identity of life assured with age and address proof (list of acceptable ID and address proofs of claimant)
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Bank details of the claimant – Cancelled cheque (with printed name and account number) / bank passbook and NEFT form
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All related medical examination reports
- Laboratory test reports
- X-Ray / CT Scan / MRI reports & plates
- Ultrasonography report
- Clinical / hospital reports
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Disability certificate by attending physician / institute for disabled
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Rehabilitation certificate, if applicable
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Employer's written confirmation / statement — for disability claim
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Clinical photographs showing the injured areas, if available
Hospitalisation is due to accidental causes (submit in addition to the above)
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All police reports / First Information Report & Final Investigation Report — if due to accidental cause
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Our heartfelt condolences to all the families who have faced inconveniences, and lost family members due to natural calamities, and recent floods in different parts of the country.
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In this hour of grief and difficult times, Tata AIA Life Insurance stands by you, and has simplified the claim settlement process
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For claim submission, there are only three requirements:
- Valid records/proof showing death of the insured member due floods, cyclones, or other natural calamities
- Claimant’s Statement (to be filled by nominee) with bank details of the nominee.
- Photo ID, Address proof of nominee and Relationship proof of the nominee with the insured
If you receive any information about any of our existing policyholders affected by this incident, please contact us using the below information
-
Write to us at claims@tataaia.com
Call us at 1860-266-9966 (within India)
+91-80-67603700 (for NRI customers)Visit the nearest Tata AIA Life Insurance branch for any claim enquiries or for filing a claim
For the address of the branch
Mandatory documents
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Claim form
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Death certificate
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Photo identification proof of claimant
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Current address proof of claimant
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Cancelled Cheque of claimant
(ensure name and account number is printed on cancelled cheque with copy of bank passbook / bank statement).
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First Information Report
(in case of claim due to accident)
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Post Mortem Report
(if conducted)
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Discharge summary / Death summary
(in case of hospitalisation)
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For NRIs Customers
Note: We may ask for other documents, which is required on a case-by-case basis.
Frequently
Asked Questions
You can use any of the following channels to inform us:
- Click (https://www.tataaia.com/customer-service/claim-registration.html) to upload your documents and register your claim online
- WhatsApp us: Type CLAIM and send to 7045669966
- Easy Claims: Call us and have your documents picked up from your doorstep.
- Email us or Call us for assistance: customer.care@tataaia.com | Helpline no. - 1860-266-9966 \ NRI Number: +91-80-67603700
- Visit Tata AIA Life Insurance branch offices. Click link : https://www.tataaia.com/contact-us.html?contactUs-2 to know our list of branches
- Write directly to us at the below mentioned address:
Tata AIA Life Insurance Company Limited | Claims Department
B- wing, 9th Floor, I-Think Techno (Lodha) Campus,
Behind TCS, Pokhran Road No.2,
Thane(West) - 400 607.
Claim intimation can be done online while claim payout can be made through NEFT
Yes. It can be lodged from any branch of TATA AIA Life Insurance
Click here to locate your nearest TATA AIA Life Insurance Branch
The Nominee has the option to submit the claim online by uploading the signed / self attested copies or submit the documents via email.
Click here to register a claim online.
Alternatively, the nominee can send the documents by courier to his / her representative in India. The representative may visit our branch and intimate us of the claim
Please click on link: https://www.tataaia.com/customer-service/easy-claims.html to know the list of documents needed for claim intimation
Yes, claim would be accepted as Original Policy Contract is not mandatory for submission of Claim. Declaration is to be provided by the claimant on a plain paper regarding the misplacement of the original policy document.
It is our endeavour to settle your claim in an expedited manner. We also offer guarantees subject to the criteria being met
- Death Claim (Without Investigation) - Regulatory TAT 30 days from the date of receipt of all required documents.
- Death Claim (With Investigation) - Regulatory TAT 90 days provided to complete investigation there after 30 days to decide & process claim payout
Voice of
Happy Customers
Dear Surbhi, I acknowledge the accurate service of Mr. Bharat Aen from operations department. He helped us with the Claim submission procedure and also with quick closure. I appreciate the speedy claim processing from Tata AIA Life company and staff.
Write to us
You can write your message below and we will revert to you.
Success
Disclaimers
4 Hours express claim settlement is applicable to only non-early claims with more than 3 years of policy duration, non-investigation cases, up to Sum Assured of Rs. 50 lakhs. Applicable for branch walk in. Time limit to submit claim to Tata AIA Life Insurance is 2 pm on working days. Subject to submission of complete documents. Not applicable for ULIP policies and open title claims.
*Individual Death Claim Settlement Ratio is 99.13% for FY 2023- 24 as per the latest annual audited figures.
