Claim
with Ease

Mandatory documents

• Hospital list

• Duly Filled and Signed Claim form

• Discharge Summary

• Medical Records (Optional Documents may be asked on need basis: Indoor case papers, OT notes etc.)

• Hospital Main Bill

• Hospital Main Bill with breakup

• Pharmacy Bills with Prescriptions (except hospital supply)

• Consultation & Investigation Papers

• Digital Images/CDs of the Investigation Procedures (if required)

• KYC (Photo ID Card) Bank Details with Cancelled Cheque

Acceptable ID/Address proofs

Mandatory documents

• Claimant's statement 
  Download Death Claimant Statement in other Language

• Photo identification proof

• Current address proof

• Cancelled cheque

  (ensure name and account number is printed on cancelled cheque with copy of bank passbook / bank statement)

• Death certificate

  (Issued by a local government body like Municipal Corporation / Appropriate Authority)

• Proof of legal title to the claim proceeds

  (in case of no nomination (e.g. legal succession paper)

• Cause of death – related document

  (Please refer to the documents required based on manner of death)

• For NRIs Customers

  1. FATCACRS self-certification forms—Individual

  2. FATCACRS self-certification forms—Non-Individual

  Note: We may ask for other documents, which is required on a case-by-case basis.

   

Acceptable ID/Address proofs

Additional Mandatory documents based on manner of death

Medical/nature of death

• Attending physician's statement

• Medical records (admission notes, discharge/death summary, indoor case papers, test reports etc. if applicable)

For accidental or unnatural death

• Attending physician's statement

• Copy of the First Information Report (FIR) or Panchanama/Police complaint

• Copy of the postmortem report (Autopsy report) & Viscera report, if performed

• Copy of the Final Police Investigation report (FPIR) or the charge sheet

   

Mandatory documents

• Claim forms (Download this form in a different language)

  • For Hospitalization:
    (Part I: Claimant's statement)
    (Part II: Physician's statement)

  • For Critical Illness:
    (Part I: Claimant's statement)
    (Part II: Physician's statement)

Acceptable ID/Address proofs

• Copies of hospital bills for the confinement & copies of all related clinical reports pertaining to the claim event

  • Attested true copy of Indoor Case Papers of the hospital

  • Discharge summary of present and past hospitalizations

  • Photo identity of life assured with age and address proof (List of acceptable ID and address proofs of claimant)

  • Bank details of the claimant – Cancelled cheque (with printed name and account number) / bank passbook and NEFT form

  • Medical examination certificate (First consultation notes)

  • All related clinical reports pertaining to the claim event

    • Laboratory test reports

    • X-Ray / CT Scan / MRI reports & plates

    • Ultrasonography report

    • Histopathology report

    • Clinical / hospital reports

    • Angiography reports & plates

    • Certificate of Diagnosis

  • All follow-up consultation notes in relation to the hospitalized condition

If hospitalisation is due to accidental causes (submit in addition to the above)

• • All police reports / First Information Report & Final Investigation Report

  • Proof of accident - Panchnama / Inquest report

  • Newspaper cutting / photographs of the accident, if available.

Mandatory documents

• Claim Forms Download this form in a different language

  • For Disability:

  (Part I: Claimant's statement)

  (Part II: Physician's statement)

  • For Dismemberment:

  (Part I: Application form for dismemberment (life assured's statement))

  (Part II: Dismemberment claim form (attending physician's report))

• Attested true copy of indoor case papers of the hospital

• Discharge summary of present and past hospitalizations

• Photo identity of life assured with age and address proof (list of acceptable ID and address proofs of claimant)

• Bank details of the claimant – Cancelled cheque (with printed name and account number) / bank passbook and NEFT form

• All related medical examination reports

  • Laboratory test reports
  • X-Ray / CT Scan / MRI reports & plates
  • Ultrasonography report
  • Clinical / hospital reports

• Disability certificate by attending physician / institute for disabled

• Rehabilitation certificate, if applicable

• Employer's written confirmation / statement — for disability claim

• Clinical photographs showing the injured areas, if available

Acceptable ID/Address proofs

Hospitalisation is due to accidental causes (submit in addition to the above)

• All police reports / First Information Report & Final Investigation Report — if due to accidental cause

• Our heartfelt condolences to all the families who have faced inconveniences, and lost family members due to natural calamities, and recent floods in different parts of the country.

• In this hour of grief and difficult times, Tata AIA Life Insurance stands by you, and has simplified the claim settlement process

• For claim submission, there are only three requirements:

  1. Valid records/proof showing death of the insured member due floods, cyclones, or other natural calamities
  2. Claimant’s Statement (to be filled by nominee) with bank details of the nominee.
  3. Photo ID, Address proof of nominee and Relationship proof of the nominee with the insured

Acceptable ID/Address proofs

If you receive any information about any of our existing policyholders affected by this incident, please contact us using the below information

• Write to us at claims@tataaia.com

  Call us at 1860-266-9966 (within India)
  +91-80-67603700 (for NRI customers)

  Visit the nearest Tata AIA Life Insurance branch for any claim enquiries or for filing a claim

  For the address of the branch

  Click here

Mandatory documents

• Claimant's statement Download Death Claimant Statement in other Language

• Photo identification proof

• Current address proof

• Cancelled cheque copy

  (ensure name and account number is printed on cancelled cheque with copy of bank passbook / bank statement) 

• Death certificate 

  (Issued by a local government body like Municipal Corporation / Appropriate Authority)

• Original policy document

• Proof of legal title to the claim proceeds

  (in case of no nomination (e.g. legal succession paper)

• Cause of death – related document

  (Please rRefer to the documents required based on manner of death) 

• For NRIs Customers

  1. FATCACRS self-certification forms—Individual

  2. FATCACRS self-certification forms—Non-Individual

  Note: We may ask for other documents, which is required on a case-by-case basis.

Acceptable ID/Address proofs

Additional Mandatory documents based on manner of death

Medical/nature of death

• Attending physician's statement

• Medical records (admission notes, discharge/death summary, indoor case papers, test reports etc. if applicable) 

For accidental or unnatural death

• For accidental or unnatural death

• Copy of the First Information Report (FIR) or Panchanama/Police complaint

• Copy of the postmortem report (Autopsy report) & Viscera report, if performed

• Copy of the Final Police Investigation report (FPIR) or the charge sheet