Language

Call us

/content/dam/tataaialifeinsurancecompanylimited/navigations/new-call-us/Close.png

starFOR EXISTING POLICY

Have query on premium, payout or any servicing need?

Dedicated NRI Helpdesk:

Call Icon +91 22 6251 9966

Monday - Saturday | 10 am - 7 pm IST
Call charges apply

Plus IconFOR NEW POLICY

Want to buy a new policy online?

For Indian Residents

Call Icon +91 22 6984 9300

Give missed call for a call back:

Call Icon +91 11 6615 8748

Monday - Sunday | 8 am - 11 pm IST

Exclusively for NRIs

Initiate Internet Call

Data charges may apply

Give missed call for a call back:

call +91 11 4473 0242

Available All Days | 24 x 7

Back Arrow Icon
Close Button
Back Arrow Icon
Close Button

Frequently Asked Questions

Premium Payment FAQ’s

What is a renewal premium?

Renewal premiums are the subsequent payments made by policyholders to keep their policy active and continue enjoying its benefits. We deeply appreciate your continued trust and commitment. Please know we are always here to support you in maintaining your coverage.
 

We understand the importance of convenience when it comes to paying your premiums. Here are the various options available to you:
 

  • Online Payment Options: You can pay using net banking, credit cards, debit cards, Paytm, wallets, and more through our secure online portal.

  • Mobile Apps: Conveniently make payments using PAYTM, HDFC PAYZAP, JIO MONEY, and Amazon Pay directly from your mobile device.

  • Bank Sites: Utilize the 'Bill Pay' feature on your bank’s website for a seamless payment experience.

  • Bank Branches: Visit branches of State Bank of India, Axis Bank, IndusInd Bank, and others to make your payment in person.

  • Retail Outlets: You can also pay at Suvidhaa, Andhra Pradesh Online, and Common Service Centres near you.

  • E-Mandate / NACH / Online Standing Instruction: Set up automatic payments using Visa, MasterCard, or American Express cards through electronic mandates or standing instructions.

  • Branches: Visit any Tata AIA Life Insurance Company Ltd. branch nationwide to make your payment in person.

  • IVR: Call our Customer Care number and use our Interactive Voice Response system to conveniently make your payment over the phone.


Thank you for choosing us. We are committed to ensuring that your premium payment process is as smooth and hassle-free as possible.

How can I enroll for the Standing Instruction facility on my Credit Card or Bank Account?

Enrolling in our Standing Instruction facility ensures your premiums are paid on time, hassle-free. Here’s how you can set it up:
 

  1. Visit Our Website: Go to www.tataaia.com, navigate to the ‘Customer Service’ menu, and select 'Set Standing Instruction'.

  2. Choose Your Option: Select either Credit Card or Bank Account based on your preference and convenience.

  3. Provide Details: Enter the required information as prompted. This may include your Credit Card details or Bank Account information.

  4. Authorization: Log in to your Net banking account or provide your Debit card details to authorize the Standing Instruction setup.


Please complete this process at least 7 days before your premium due date to ensure timely activation of the Standing Instruction. We appreciate your proactive approach in maintaining your policy active and ensuring peace of mind.

When will the premium be debited from my account if I opt for the Standing Instruction facility?

If you have opted for the Standing Instruction facility, the instruction is sent to your bank 7 days in advance, and the premium will be debited on the due date. We thank you for your trust and commitment to timely payments.

Can I pay the premium online or at counters if my Standing Instruction facility is still pending?

Yes, you can pay the premium through various options while you’re Standing Instruction is pending. Click to Pay Premium. Thank you for your patience as we process your premium payment.

Will any extra amount be charged for the Standing Instruction facility?

Banks may charge a one-time fee for registering the Standing Instruction. This fee varies from bank to bank. After registration, no extra charges apply for executing the Standing Instruction. We strive to keep your costs transparent and manageable.
 

Thank you for choosing us to manage your policy efficiently and affordably.

How can I get the premium receipt for investment or tax filing purposes?

After your premium is paid, you will receive an instant 'premium acknowledgement statement' via your registered email. This can be used for investment proof or tax filing purposes.
 

The premium is applied to your policy on the due date as per insurance laws. Once processed, you will get the 'Premium Receipt' via your registered email. You can also download it from:
 

  • Download Statements: Log in to your 'Online Policy A/C'

  • WhatsApp Services: Opt-in to receive your premium receipt directly via WhatsApp.


We are grateful for your prompt payments and strive to make your documentation needs as convenient as possible. Thank you for choosing us to safeguard your financial future.

Have paid my premium, but I don't see the updated status. Why?

Premium status updates typically occur in real-time. However, if you don't see the updated status immediately, we recommend waiting for 24-48 hours and checking again. In some rare cases, delays may occur due to processing times between banks and our systems.
 

We appreciate your patience and understanding as we ensure your payment is processed accurately. If you still have concerns after this period, please contact our customer support team for further assistance.

What happens if I pay excess premium?

If you have paid more than the required premium amount, here’s what you can expect:
 

  • Refund Process: Any excess premium paid will be refunded to your registered bank account promptly.

  • Adjustment for Future Premiums: If the next renewal premium is due within the same financial year, the excess amount may be adjusted towards your next premium payment.

  • Request a Refund: If you prefer to receive a refund or have any questions, you can easily raise a Service Request [here] to initiate the process.


We appreciate your flexibility and understanding in these matters. Thank you for trusting us with your insurance needs.

Can the premium be paid in foreign currency for a policy denominated in Indian rupees?

Yes, premiums can be paid in foreign currency if you are an NRI/PIO/OCI with your country of residence being other than India. We understand the diverse needs of our international customers and are committed to assisting with any queries you may have.
 

Thank you for choosing us to safeguard your financial future across borders.

Is GST levied on premiums for NRI insurance?

As per the GST Act, if the premium is paid via an NRE account and your residential status is NRI/PIO/OCI with a country of residence other than India, you are eligible for a GST waiver. Here’s how you can avail of this waiver:
 

  • Payment Methods: Pay the premium by cheque (from NRE Account) or transfer using SWIFT in foreign currency.

  • Documentation Required: Provide Foreign Address proof, Bank statement reflecting the premium payment to Tata AIA Life Insurance, and a Copy of your Passport.

  • Requesting GST Waiver: You can simply login to your Online Policy Account and apply for the waiver Click here to login to your Online Policy A/C. Additionally, you can request the GST waiver by emailing us with all the necessary details. 


We appreciate your cooperation in providing the required documentation. If you have any further questions or need assistance, please don’t hesitate to contact us.

What is a Tax Certificate?

A Tax Certificate is a document that consolidates the total premium paid for all your policies in a specific financial year. It serves as proof of investment for tax filing purposes, helping you manage your tax obligations efficiently.
 

We are committed to supporting you with your tax documentation needs and ensuring a smooth financial planning experience.

Will I get a premium due reminder before the due date?

Yes, we understand the importance of timely reminders. We send reminders via SMS and email to your registered mobile number and email ID before your premium due date. We are dedicated to helping you stay informed and on track with your payments.
 

Thank you for allowing us the opportunity to assist you in managing your insurance needs effectively.

Can I pay the premium in advance?

Yes, you can pay one year's premium in advance if it is due in the current financial year. We appreciate your foresight and commitment to ensuring your policy remains active and well-managed.
 

Thank you for choosing us to safeguard your financial future.

Can I pay the premium after 30 days from the due date or after the grace period?

Unfortunately, late payment fees and prevailing interest will apply for payments made after the due date or grace period. We encourage timely payments to avoid additional charges and ensure your policy remains active without interruption.
 

Thank you for your understanding and cooperation in managing your policy effectively.

Can I pay the ULIP premium on Saturday/Sunday/after 3 PM?

For ULIP policies, premiums received on Saturday, Sunday, or after 3 PM will be allocated based on the Net Asset Value (NAV) pricing declared on the next working day. We appreciate your understanding of this process, which ensures fair and accurate allocation of your premium payments.
 

Thank you for your cooperation and trust in managing your ULIP policy effectively.

My Standing Instruction is active; can I pay the premium online?

If your Standing Instruction is active, we recommend paying the premium online at least 7 days in advance to avoid any potential double payments. This ensures your payments are processed smoothly and your policy remains active without interruption.
 

Thank you for your proactive approach in managing your premium payments.

Can I change my premium payment frequency?

Certainly! You have the flexibility to change the premium payment frequency on all your active policies at your convenience. This change will take effect from the policy anniversary date and should be requested at least 15 days before ensuring smooth processing. We sincerely appreciate your understanding and trust in us to tailor your policy to better meet your needs.
 

Thank you for allowing us to assist you in managing your policy effectively and ensuring it works best for you.

What are my premium payment frequency options?

You have four premium payment frequency options:
 

  • Yearly: Once a year

  • Half-Yearly: Twice a year

  • Quarterly: Four times a year

  • Monthly: Twelve instalments a year


We strive to offer flexibility to suit your needs and sincerely thank you for choosing us to secure your future.

What is the recommended premium payment frequency?

We highly recommend opting for annual premium payments to ensure hassle-free renewal of your policy each year. This option typically offers lower premiums and ensures uninterrupted policy benefits. We sincerely appreciate your consideration of this efficient payment method and thank you for placing your trust in us for your insurance needs.
 

Thank you for choosing us to safeguard your financial future.

Policy Servicing FAQ’s

How can I change the name on my policy?

Changing the name on your policy is a straightforward process, and we're here to assist you every step of the way:
 

  1. Online Policy Account: You can conveniently log in to your Online Policy Account to make the necessary updates yourself. Click [here] to access your Online Policy A/C.

  2. Send an Email: Alternatively, you can send us an email with the requested name changes and attach self-attested copies of the necessary documents. Your proactive approach helps us ensure accurate record-keeping. Click [here] to send your request via email.


We accept documents such as a Birth Certificate, Passport, or PAN Card as proof of correction. For name changes due to marriage, you may provide a Marriage Certificate, Notarized affidavit, or a copy of the newspaper advertisement if applicable.
 

Your attention to detail in keeping your records accurate is greatly appreciated. Thank you for entrusting us with your insurance needs.

What is free look cancellation?

Free Look is like a safety net we've put in place for you, much like a return policy when you buy something and later realize it's not quite what you needed. It's our way of saying thank you for choosing us and trusting us with your insurance needs. During the "Freelook" period, which lasts 15 days from the date you receive your policy documents (or 30 days for policies sourced electronically), you have the chance to review your policy thoroughly.

If, during this time, you decide the policy isn't the right fit for you, we completely understand. Your peace of mind matters most to us. If you choose to return the policy, we'll refund your premium with some deductions, if applicable:
 

  • Any expenses we've incurred for medical examinations or stamp duty charges.

  • A deduction that reflects the risk coverage you've received during the period.

  • In case only a portion of the insurance coverage has started, we'll deduct a proportionate premium.


For unit-linked policies, along with the deductions above, we'll repurchase the units at the prevailing price on the date of policy return.

Your satisfaction is our priority, and we're here to support you every step of the way.

How can I change my policy term?

Changing the policy term can vary based on your specific policy details. We recommend reviewing the Terms & Conditions outlined in your Policy Document for specific instructions and eligibility criteria.
 

It's advisable to consider staying invested for the entire policy term to maximize your benefits and secure your financial future effectively. Your dedication to planning for the future with us is deeply appreciated.
 

Thank you for choosing us to safeguard your financial well-being.

How can I change/transfer the ownership of the policy?

You can change the ownership of your policy due to the current owner’s death or a change in marital status by raising a service request on our website and uploading the required documents.

Click here to raise a Service Request.

We are always ready to assist you through these changes and appreciate your trust in us.

How can I take a loan on my policy?

Taking a loan against your policy is now even more convenient, with exciting features designed to enhance your experience:
 

  1. Loan Amount: You can typically avail a loan up to 60-80% of the Surrender Value as of the date of your loan application.

  2. Apply Online Seamlessly: Log in to your Online Policy Account and effortlessly apply for a loan. This streamlined process ensures you can manage your finances with ease directly from your account.

  3. Instant Credit for Small Loans: Experience the convenience of instant disbursement! Loans of up to one lakh rupees will be credited to your account instantly, providing you with immediate access to funds.

  4. Raise a Service Request: Alternatively, you can visit our website and raise a Service Request to apply for a loan. Upload the necessary documents to initiate your application and enjoy the benefits of your policy sooner than ever before. Click [here] to raise your Service Request.


We are excited to introduce these enhancements to make accessing the benefits of your policy swift and straightforward.


We aim to make this process as smooth and accessible as possible for you and thank you for leveraging the benefits of your policy.

What is nomination? How do I add/change nomination for my policy?

Nomination allows you to designate a person who will receive the policy money (sum assured) in the event of the Life Insured's unfortunate demise. This ensures that your loved ones are financially protected according to your wishes.
 

  • Adding or Changing Nomination: You can nominate any person, usually a close relative, and make changes to the nomination at any time before the policy matures.
     

    • Online Policy Account: Log in to your Online Policy Account to conveniently add or change your nomination details. Click [here] to login to your Online Policy A/C.

    • Raise a Service Request: Alternatively, you can visit our website and raise a Service Request to update your nomination details. Click [here] to raise a Service Request.


We understand the importance of this process in ensuring the well-being of your loved ones, and we are here to make it as seamless as possible for you.


Thank you for entrusting us with your insurance needs.

What are the prerequisites for a valid nomination? And what are the rights of a Nominee?

Nomination is an important decision that ensures your loved ones are taken care of according to your wishes:
 

  • Prerequisites for Nomination: A nominee can be any person chosen by the policyholder, typically a spouse, child, or parent. It is essential to provide accurate details of the nominee during policy issuance or subsequently through updates.

  • Rights of a Nominee: The nominee has the right to receive the policy money (sum assured) if the policyholder passes away during the policy term. However, if the nominee predeceases the policyholder, the nomination becomes ineffective, and the legal heirs can then claim the policy money.


We understand the significance of these decisions and are here to assist you with thoughtful planning and guidance. Your proactive approach in safeguarding your loved ones is deeply appreciated.

What is assignment?

Assignment is the transfer of all rights and liabilities of the insurance policy to an assignee, which cannot be revoked. However, the policy can be re-assigned to the insured upon the assignee's written request. We aim to make this process clear and straightforward for you and thank you for trusting us with your policy.

What are the types of assignments?

There are two types of assignments:
 

  • Absolute Assignment: Complete transfer of rights without conditions.

  • Conditional Assignment: Transfer of rights subject to certain conditions.


We are here to help you understand which type suits your needs best and are grateful for your confidence in our services.

When can one assign a policy? And how can I make an assignment or transfer of a life insurance policy?

You can assign your policy for loans, as security, or as a gift.
 

Raise a service request on our website and upload the required documents.
 

Click here to raise a Service Request.
 

You can also send us an email with the necessary changes on customercare@tataaia.com
 

Thank you for utilizing our services. We are always here to assist you.

What if one loses the policy document?

Downloading your Policy Document is easy. Visit our website, enter your policy number, authenticate, and download it.
 

Click here to download your Policy Document.

If you need a hard copy, raise a service request for a duplicate policy document with a printing fee of Rs. 250 + GST.
 

Click here to raise a Service Request.

We appreciate your use of our digital services to manage your policy efficiently.

What is a maturity amount?

The maturity amount is the payment made to the policyholder at the end of the policy term. We are committed to ensuring you receive the benefits you deserve and thank you for your long-term investment.

What happens if I do not make my premium payment on time?

Ensuring timely premium payments is crucial to maintaining uninterrupted policy benefits and coverage:
 

If premiums are not paid within the lock-in period, the policy will lapse, and the benefits will cease. However, we understand that unforeseen circumstances may arise, which is why we provide a grace period:
 

  • 15 days for monthly payments,

  • 30 days for half-yearly and yearly payments.


During this grace period, you still have the opportunity to make the overdue payment and keep your policy active without any additional penalties or consequences.
 

We strongly urge you to prioritize making your premium payments on time to avoid any interruption in your policy coverage. Your commitment to maintaining your policy ensures that you continue to receive the protection and benefits it provides.
 

Click [here] to conveniently pay your premium online now. Thank you for your prompt attention to this matter and for entrusting us with your financial security.

What is the Grace Period?

The grace period is a designated period of time following the premium due date during which you can make a payment without your coverage lapsing:
 

  • Duration of Grace Period: For your convenience, the grace period is:
     

    • 15 days for monthly payments,

    • 30 days for half-yearly and yearly payments.


We appreciate your efforts to stay current with your payments and understand that unforeseen circumstances may arise. Rest assured, during the grace period, you have the opportunity to make your payment and maintain the continuity of your policy without any disruption in coverage.
 

Thank you for your commitment to staying informed and proactive with your payments. We are here to assist you every step of the way.

What does policy lapse or 'discontinued' mean?

If premiums are not paid within the lock-in period, the policy will lapse, and benefits will cease. The grace period is 15 days for monthly payments and 30 days for half-yearly and yearly payments. If premiums are not paid within 45 days of the grace period, the policy becomes "discontinued" and benefits cease.
 

We strive to help you avoid this situation by sending timely reminders and appreciate your diligence in keeping your policy active.

What is revival?

Revival is the process of reinstating a lapsed policy. Once all outstanding premiums are paid and a Health Certificate (if required) is submitted within 2/5 years from the last unpaid premium date, the life cover restarts from the date of revival. We are here to assist you with this process and thank you for your commitment to maintaining your policy.

How do I revive my policy that has lapsed?

If your policy has lapsed, you still have the opportunity to revive it within two years from the date of discontinuance, ensuring your continued financial protection:
 

  • Revival Process: To revive your policy, please follow these steps:
     

    • Pay the due premium for the lapsed period,

    • Reinstatement charges, which may vary depending on the policy terms,

    • Submit a Personal Health Declaration form if required for underwriting purposes.


Reviving your policy is subject to approval through the underwriting process.


We recognize the significance of your decision to revive your policy and are here to support you every step of the way. Your commitment to maintaining your financial security is commendable, and we are grateful for your trust in us.


Thank you for choosing us to protect your future and for allowing us to assist you in this important journey of policy revival.

What is the maximum time allowed to reinstate a lapsed policy?

The time allowed to reinstate a lapsed policy varies by product. Please refer to your policy contract for specific details. We are here to help you understand these terms and take the necessary steps. Thank you for your dedication to keeping your policy active.

What is APL?

An Automatic Premium Loan (APL) allows the insurer to deduct the outstanding premium amount from the Surrender Cash Value of the policy on the due date. The policy remains active until lapsation, but interest is charged daily on the premium amount. You must pay the total premium plus daily interest to bring the policy out of the APL state.
 

We strive to keep you informed and ensure your policy stays active and appreciate your efforts to manage your policy effectively.

How can I get pension income from my policy?

For immediate annuity options, pension income starts immediately as per the chosen payment mode. For deferred annuity, it starts post the deferment period. You must submit the existence certificate, attested by the specified authorities, along with ID and address proof every three years (for return of purchase price) or every year (for Immediate Life annuity).
 

We are here to support you in securing your future and appreciate your trust in our pension plans.

What are the different pension options?

Our Smart Annuity plan offers various options to meet your future needs:
 

  • Immediate Life Annuity: Payable in arrears as per the chosen payment mode for the Annuitant's lifetime. Upon the Annuitant's death, the payments cease.

  • Immediate Life Annuity with Return of Purchase Price: Payable as per the chosen payment mode for the Annuitant's lifetime. Upon death, the purchase price is payable as a lump sum to the nominee.

  • Deferred Life Annuity with Return of Purchase Price: Payable post deferment period as per the chosen payment mode for the Annuitant's lifetime. Upon death, the purchase price is payable as a lump sum to the nominee.


We thank you for planning your future with us and are here to help you understand these options better.

What is the Existence Verification check? How is it applicable to my pension policy?

An Existence Verification check is conducted annually (for pension without return of purchase price) or every three years (for pension with return of purchase price) to ensure no interruption in your pension income. This check can be done online, via customer care, or through email for a video call with a smartphone and valid address proof.
 

We will provide detailed instructions when it is time for your verification. Thank you for your cooperation in this essential process.
 

Thank you for your continued trust in our services. We are here to ensure you receive the best possible support and appreciate your dedication to securing your future with us.

Claims FAQs

How can I know more about the claims process of TATA AIA Life Insurance?

You can use any of the following channels to inform us: 
 


Tata AIA Life Insurance Company Limited | Claims Department
B- wing, 9th Floor, I-Think Techno (Lodha) Campus,
Behind TCS, Pokhran Road No.2,
Thane (West) - 400 607.

Can the settlement / claim payout be made online?

Claim intimation can be done online while claim payout can be made through NEFT

Can a claim be lodged at a branch other than one from where policy was purchased? / Can a claim be lodged from any branch?

Yes. It can be lodged from any branch of TATA AIA Life Insurance. Click here to locate your nearest Tata AIA Life Insurance Branch

What if the Nominee if out of India? How will the claim be processed?

The Nominee has the option to submit the claim online by uploading the signed / self-attested copies or submit the documents via email. 
 

Click here to register a claim online. Alternatively, the nominee can send the documents by courier to his / her representative in India. The representative may visit our branch and intimate us of the claim

What are the documents required for claim settlement process?

Please click on link: https://www.tataaia.com/customer-service/easy-claims.html to know the list of documents needed for claim intimation.

In-Operative PAN

Validation for PAN of Customers as per Government Notification

Government of India has mandated regulations wherein, if the PAN shared by the customer is established as Invalid, Inoperative, or categorized as Specified Person’s PAN, then TDS is to be deducted at a higher rate.

What is Inoperative PAN?

PAN of individual considered as inoperative if it is not linked with Aadhar. For further details, please refer Link Aadhaar FAQ | Income Tax Department.

What is Invalid PAN?

PAN Number provided is incorrect.

What will happen if the PAN is treated as inoperative or invalid?

If an individual’s PAN established as inoperative or invalid, then TDS @20% will be applicable for all due future payouts, where benefits under section 10 (10D) of the Income Tax Act is not available.

For whom the Aadhar-PAN linkage is not necessary?

Aadhaar-PAN linkage is not necessary for an individual who is:

  • Residing in the States of Assam, Jammu and Kashmir, and Meghalaya.
  • A non-resident as per the Income-tax Act, 1961.
  • Of the age of eighty years or more at any time during the previous year; or
  • Not a citizen of India.

Looking to buy a new insurance plan? 

Our experts are happy to help you!

+91

Select plan
  • Term plans
  • Saving plans
  • Retirement plans
  • Wealth plans
  • I don't know/I need help

TATA AIA Life Insurance Co. Ltd will send you updates on your policy, new products & services, insurance solutions or related information. Select here to opt-in

Disclaimer
  • Insurance cover is available under the product.

  • The products are underwritten by Tata AIA Life Insurance Company Ltd.

  • The plans are not a guaranteed issuance plan, and it will be subject to Company’s underwriting and acceptance.

  • For more details on risk factors, terms and conditions please read the sales brochure carefully before concluding a sale.

  • L&C/Misc/2024/Jun/0488

crossImg

Looking to buy a new insurance plan?

Existing customer?

or

New user? Our experts are happy to help.

+91

TATA AIA Life Insurance Co. Ltd will send you updates on your policy, new products & services, insurance solutions or related information. Select here to opt-in

Thank you for sharing your details.

Our representative will contact you soon.