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FOR EXISTING POLICY
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Our Promise
Consumer Obsession is a way of life and doing business for us. We want to enable dreams and inspire healthier and happier lives. We place customer needs at the heart of our decision-making processes and our promise is to serve you in a proactive and empathetic manner. By delivering smart, need based products, driving change and innovation and making our services more intuitive we uphold our promise to empower you to know more, live more and protect your loved ones more.
Servicing Turnaround Time as prescribed by IRDAI
While we would like to serve you in the fastest and the fairest way possible, sometimes, we need time to do what is right by you. Our servicing turnaround times are just indicative of how we work to make sure your request is our command.
| Process | Maximum turnaround time |
| Processing of new business proposal, and communication of decision including requirements | 15 Days |
| Policy issuance | 15 Days |
| Dispatch of policy document including copy of the proposal | 30 Days |
| All service requests (Excluding claim and payouts that are specifically detailed below) | 10 Days |
| Free-look cancellation and Premium Refund of New policy from date of cancellation | 7 days |
| Surrender value, Loan, Partial Withdrawal & Refund | 15 Days |
| Annuity payouts | Policy anniversary date |
| Processing of Maturity claim payouts | On Maturity Date |
| Processing of Survival benefit payouts | On Due Date |
| Death claims — Raising requirements after registering the claims | 15 Days |
| Death claims (without investigation) | 30 Days |
Death claims (with investigation) —
|
90 Days 30 Days |
| Health claim decision (without investigation) | 30 Days |
Health claim decision (with investigation) —
|
30 Days 45 Days |
| Acknowledge a grievance | 3 days |
| Resolving a grievance | 15 days |
| Closure of the grievance | A complaint shall be considered as disposed of and closed:-
|
