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1-860-266-9966Escalation
Process
If our response is left wanting, for whatever reason,Now, you can now escalate your complaint, and we will look into the matter on priority.
In case the customer would like to represent their complaint with details to support their case, they may do so within 8 weeks of disposal of complaint.
Level 1
Grievance Redressal Officer (GRO)
Ms. Gayatri Nathan
Senior Vice President – Operations
Head - Customer Service,
Tata AIA Life Insurance Company Limited,
B-Wing, 9th floor, I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway,
Thane (West) - 400 607
Level 2
Insurance Ombudsman
Details of Insurance Ombudsman are Provided in the policy document
Customers may represent the case to the Ombudsman for Redressal of their grievance post 30 days.
The complaint should be made in writing duly signed by the complainant or by his legal heirs with full detail of the complaint and the contact information of complainant. As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made:
Within a period of one year from the date of rejection by the insurer. If it is not simultaneously under any litigation
Insurance OmbudsmanDisclaimer
L&C/Misc/2024/May/0303
