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At Tata AIA Life Insurance, we strive to provide you with the best service and support throughout your insurance journey with us. We use a wide range of convenient contact touchpoints & digital support features to help you reach us anytime and from anywhere.
If you have any queries, or if you are in need of any help, we are here to help you every step of the way. Please feel free to contact us through our online or offline touchpoints.
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Stay
Updated
(Get all the policy-related
communication through WhatsApp)
If you want to receive WhatsApp communication,
transactions are done by customers
through the self-service digital channels
Policy serving forms
Service Type
Policy Information
SMS
POL <space> 10 digit policy no
Service type
NAV and Fund Value
SMS
NAV <space> 10 digit policy no.
Update personal details
Service Type
PAN
SMS
PAN <space> 10 digit policy no <space> PAN number
Statement
Service Type
Premium certificate
SMS
PCT <space> 10 digit policy no.umber <space> email ID (optional)
(in case you wish to receive the certificate by email; otherwise, it will be sent to your communication address) <space> financial year (yyyy–yyyy format)
Service Type
Renewal Premium Receipt
SMS
RPR <space> 10 digit policy no.umber <space> email ID
Service Type
Unit Statment
SMS
RPR <space> 10 digit policy no <space> email ID
Others
Service Type
Premium certificate
SMS
CED <space> 10 digit policy no <space> Last 4 digits of the credit card no <space> new expiry date in MM/YY
Service Type
Reinvest - Dividend & Coupon
(Mahalife & Mahalife Gold customers)
SMS
REINVEST POLICY NUMBER
Help
Service Type
Premium certificate
SMS
To get the list of SMS shortcodes, please send HELP to 5676799 Summary of all short codes within 2 min
Losing a loved one is difficult, and we're here to make
the death claim process as easy as possible for you.
Write to Us
We’d be happy to hear from you!
Raise a Complaint?
Write your grievance and we’ll respond to your concern
You may also mail us at
customercare@tataaia.comOr you can get in touch with us
1-860-266-9966
For Application & policy related queries (NRI customers only).
Locate branch
Find My Location
TATA AIA Life Insurance, Orchid Plaza, 4th Floor, Natakwala Ln, Borivali West, Mumbai, Maharashtra 400092
TIMINGS
Mon- Fri, 10AM - 6PM
Seat No.: 1 To 6,
Unit No.: GB–29), Ground Floor,
Pragya Accelerator,
Block No.: 15, Zone–1,
Road No.: 1C,
GIFT - Multi SEZ - PA,
Gift City, Gandhinagar - 382355, Gujarat
Mon to Fri: 9 am – 5 PM
17th Floor, 1701
Al Moosa Tower 2
Sheikh Zayed Road
Near Emirates Tower Metro Station
Dubai, UAE - Dubai
Mon to Fri: 10 AM - 3 PM
Our
Philosophy
At Tata AIA Life Insurance, we are committed to protecting our extended family—our customers, and to offer them the best-in-class services. Our Grievance Redressal Team comprises senior officials who are experts in the field, and come with years of experience to make the process simple and convenient . We are committed to resolving concerns promptly, and in a fair and transparent manner, with your best interests at heartmindful of customers’ interests. We also believe that complaints provide us greater insights into what the customers want, and help us in serving you better.
Customer
Feedback
We are obsessed to provide the best customer service to you! We seek to refine your experience with Tata AIA Life Insurance constantly and your valuable feedback on our products and services puts us on the right track.
Please do take out some time and provide your valuable feedback & suggestions to assist and help us in serving you better, always.
Please continue supporting us and loving us which allows us to constantly grow and serve you better.
You may also mail us at
customercare@tataaia.comOr you can get in touch with us
1-860-266-9966
Please continue supporting us and loving us which allows us to constantly grow and serve you better.
You may also mail us at
customercare@tataaia.comOr you can get in touch with us
1-860-266-9966
Please continue supporting us and loving us which allows us to constantly grow and serve you better.
You may also mail us at
customercare@tataaia.comOr you can get in touch with us
1-860-266-9966
You may also mail us at
customercare@tataaia.comOr you can get in touch with us
1-860-266-9966Disclaimer
*Individual Death Claim Settlement Ratio is 99.13% for FY 2023- 24 as per the latest annual audited figures.
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