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At Tata AIA Life Insurance, we strive to provide you with the best service and support throughout your insurance journey with us. We use a wide range of convenient contact touchpoints & digital support features to help you reach us anytime and from anywhere.

If you have any queries, or if you are in need of any help, we are here to help you every step of the way. Please feel free to contact us through our online or offline touchpoints.

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85%

transactions are done by customers through
the self-service digital channels

For more information, send an SMS to 5676799

Policy serving forms

Service Type

Policy Information

SMS

POL <space> 10 digit policy no

Service type

NAV and Fund Value

SMS

NAV <space> 10 digit policy no.

Update personal details

Service Type

PAN

SMS

PAN <space> 10 digit policy no <space> PAN number

Statement

Service Type

Premium certificate

SMS

PCT <space> 10 digit policy no.umber <space> email ID (optional)
(in case you wish to receive the certificate by email; otherwise, it will be sent to your communication address) <space> financial year (yyyy–yyyy format)

Service Type

Renewal Premium Receipt

SMS

RPR <space> 10 digit policy no.umber <space> email ID

Service Type

Unit Statment

SMS

RPR <space> 10 digit policy no <space> email ID

Others

Service Type

Premium certificate

SMS

CED <space> 10 digit policy no <space> Last 4 digits of the credit card no <space> new expiry date in MM/YY

Service Type

Reinvest - Dividend & Coupon
(Mahalife & Mahalife Gold customers)

SMS

REINVEST POLICY NUMBER

Help

Service Type

Premium certificate

SMS

To get the list of SMS shortcodes, please send HELP to 5676799 Summary of all short codes within 2 min

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TATA AIA Life Insurance, Orchid Plaza, 4th Floor, Natakwala Ln, Borivali West, Mumbai, Maharashtra 400092

TIMINGS

Mon- Fri, 10AM - 6PM

Our
Philosophy

At Tata AIA Life Insurance, we are committed to protecting our extended family—our customers, and to offer them the best-in-class services. Our Grievance Redressal Team comprises senior officials who are experts in the field, and come with years of experience to make the process simple and convenient . We are committed to resolving concerns promptly, and in a fair and transparent manner, with your best interests at heartmindful of customers’ interests. We also believe that complaints provide us greater insights into what the customers want, and help us in serving you better.

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Feedback

We are obsessed to provide the best customer service to you! We seek to refine your experience with Tata AIA Life Insurance constantly and your valuable feedback on our products and services puts us on the right track.

Please do take out some time and provide your valuable feedback & suggestions to assist and help us in serving you better, always.