PMCM stands for Personal Medical Case Management that provides access to expert advice, support and assistance along your medical journey for the list of diseases covered under the service.

It includes:

• Ongoing personal support • Re-evaluation

• Referral for testing • On-going consultations

• PMCM gives our customers with serious medical conditions additional peace of mind and ensures that they reach the best possible healthcare outcomes.
• PMCM helps work towards the right diagnosis and the right treatment in their time of need to provide the highest quality healthcare. Medix will collect opinions from different specialists for the customer, coordinate and recommend the most efficient, appropriate, and holistic treatment plan – working together with the customer’s local treating doctors.
• Customers who are on case management will have access to dedicated support from the start of service for a maximum of 3 months; any exception will be subject to approval by Tata AIA Life Insurance. Our customers can call the Medix call centre from Monday to Friday 9 am to 8 pm IST excluding general public holidays in India for support and medical advice.
• A personal and dedicated case doctor will oversee the treatment plan while a case nurse will help the family to coordinate treatment appointments, monitor their progress, and answer any medical queries, alleviating the stress and pressure on customers and their families.
• The case management team will also help our customers understand their condition, and provide comprehensive, up to date, and reliable information about the available treatments for their condition.
• By opting for this unique feature, customer is supported and helped with the decision-making process by providing medical research and opinions, referring to the top global specialists in the relevant field of medicine and monitoring the quality of care. All this, to ensure that Tata AIA Life Insurance customers receive the very best medical service and outcomes possible.

The medical conditions covered under PMCM service are as follows.
   

i. Cancer or suspected Cancer

ii. Cardiac (Heart Conditions) which includes the following disease group:

• Ischemic heart disease. 
• Valvular diseases (aortic stenosis, aortic insufficiency, mitral stenosis, mitral insufficiency, mitral valve prolapse. 
• Heart failure (congestive heart failure, Diastolic heart failure, right heart failure) 
• Arrhythmia (Atrial fibrillation, atrial flutter, ventricular tachycardia, etc) 
• Congenital anomalies (vsd, pfo). 
• Hypertrophic Cardiomyopathy. 
• Right ventricular dysplasia. 
• Heart malignancy (Myxoma, etc). 
  
  

iii. Chronic Liver Disease.

iv. Kidney

v. Chronic gastroenterological

vi. Cardiovascular, Neurological.

vii. On- going Orthopaedic;

viii. Haematological; 

ix. Rheumatological; 

x. Metabolic; 

xi. Endocrine; 

xii. Ear and nose and throat (ENT)

• ·        Click on enrolment link received on SMS/Email/WhatsApp for enrolment for PMCM service.
• ·        Call +91 2250323004 OR Email tata-aia-cs@medix-india.com for initiating utilisation of service.
• Following initial contact, a Medix (service provider) representative will provide you with a detailed explanation of the service.

• The Personal Medical Case Management service is provided complimentary to our eligible customers who wish to opt for the service.
• It is possible that additional tests will be required for an accurate diagnosis. The customer's treating doctor would be required to refer the customer for these tests and the customer would be responsible for any associated costs.
• It will also be up to the customer to cover the costs of any treatment.