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Types of Claims & Document List

Death claims

Family is everything. In your difficult moments when you are grieving the loss of a loved one, we ensure that we make the death claim process as simple and seamless as possible.

Mandatory documents

  • Claimant's statement Download Death Claimant Statement in other Language

  • Photo identification proof

  • Current address proof

  • Cancelled cheque

    (ensure name and account number is printed on cancelled cheque with copy of bank passbook / bank statement)

  • Death certificate

    (Issued by a local government body like Municipal Corporation / Appropriate Authority)

  • Original policy document

  • Proof of legal title to the claim proceeds

    (in case of no nomination (e.g. legal succession paper)

  • Cause of death – related document

    (Please refer to the documents required based on manner of death)

  • For NRIs Customers

    1. FATCACRS self-certification forms—Individual
    2. FATCACRS self-certification forms—Non-Individual

    Note: We may ask for other documents, which is required on a case-by-case basis.

Additional Mandatory documents based on manner of death

Medical/nature of death

  • Attending physician's statement

  • Medical records (admission notes, discharge/death summary, indoor case papers, test reports etc. if applicable)

For accidental or unnatural death

  • Attending physician's statement

  • Copy of the First Information Report (FIR) or Panchanama/Police complaint

  • Copy of the postmortem report (Autopsy report) & Viscera report, if performed

  • Copy of the Final Police Investigation report (FPIR) or the charge sheet




Hospitalization & Critical illness claim

Critical illness and disability claim

Cashless & reimbursement claim

Natural Calamity claim

Death of payor