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Grievance Resolution Month – November 2026

At Tata AIA Life Insurance, we believe that every customer deserves to be heard and every concern deserves attention.

In line with the initiative led by the Insurance Regulatory and Development Authority of India (IRDAI), November 2026 is being observed as Grievance Resolution Month (GRM), in coordination with the Life Insurance Council and General Insurance Council.

Through this initiative, we encourage our customers to come forward, share their concerns and seek resolution for any pending grievances. It also aims to create greater awareness about the grievance redressal process and the various channels available to help customers get their concerns addressed.

Key Objectives of Grievance Resolution Month

Grievance Resolution Month aims to make grievance redressal easier, improve customer awareness and help address pending concerns. The key objectives include:

Resolution of Pending Grievances: Facilitate the resolution of policyholder grievances, with appropriate redressal and payment in applicable cases found eligible as per policy terms and conditions.
Policyholder Awareness: Sensitise policyholders about the Grievance Resolution Month initiative and available redressal mechanisms.
Understanding the Insurance Ombudsman: Increase public awareness about the role and functioning of the Insurance Ombudsman.
Awareness of Grievance Redressal Processes: Provide information about the process and channels available for raising grievances.

Grievance Resolution Camps across India

As part of the initiative, grievance resolution events and camps are being organised in coordination with the Life Insurance Council and General Insurance Council across the following cities:

Pune
Ahmedabad
Chandigarh
Thiruvananthapuram
Jaipur
Guwahati
Bengaluru
Lucknow

Note: The respective event dates, venues and schedules will be communicated following finalisation by the Council in consultation with insurers.

How can you raise a Grievance?

We believe every concern deserves attention. At Tata AIA Life Insurance, we offer a structured grievance redressal process to help you raise your concerns and seek resolution.

Follow these simple steps to register and escalate your grievance.

Step 1: Register Your Complaint Online

Click here and submit a complaint form online.

Step 2: Customer support through QR code

Connect with our customer support team through the QR code available on our website.

Step 3: Email regarding Grievance/Escalation Process

If your concern is not resolved to your satisfaction, you may write to us at: life.complaints@tataaia.com

Step 4: Contact our Grievance Redressal Officer (GRO)

For further escalation, you may contact our Grievance Redressal Officer (GRO). Email: GRO@tataaia.com

Our Commitment to you

At Tata AIA Life Insurance, we remain committed to providing policyholders with accessible grievance redressal channels and support throughout their customer journey.

Grievance Resolution Month reinforces the importance of listening to our policyholders, addressing their concerns and continuously working towards improving their experience.