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About Online Doctor Consultation

We understand just how important it is to get the right medical advice
at the right time, now more than ever.
Tata AIA Life Insurance has partnered for ‘Online Doctor Consultation’ to
provide fast and easy access to healthcare specialists, at your fingertips.

Through this service, you can get:

  • Online consultation with doctors across 23+ specialties
  • Easy online and on-call access
  • Advice without leaving the safety of your home
  • Upto 4 consultations per month

Please provide your consent below to avail this service.
Tele-Consultation is available for Life assured of Tata AIA Life Insurance as an optional feature

Follow below steps to avail this service post registration:

1. Click on the link sent through SMS to download the Practo app
2. Enter your mobile number and validate through OTP
3. Select the specialization (like General Physician or COVID consultant)
4. Choose mode: Video, Audio or Chat
5. Begin the consultation

Thank you for your interest, however your policy doesn’t meet the criteria to avail this service..

  • This feature is available only for Life Assured of active policies. It is the customer’s sole discretion to avail Tele-Consultation and to follow the advice suggested by service provider.
  • All medical-related dealing will be directly with Service Provider and not with Tata AIA Life Insurance.
  • This feature can be discontinued or service provider may be changed at any time at Tata AIA Life Insurance’s discretion.
  • This feature is provided by a third party service provider and Tata AIA Life Insurance shall not be liable for any liability arising due to customer opting to avail this feature. 


Customer Service 

For any assistance, you can connect with Practo team on contact details mentioned below.


  • Call: 080 4568 3291 (9AM to 8PM (Monday to Saturday)
  • Email:
  • Team will respond within 2 hours from the requested time.

Mon - Sat | 9 am - 8 pm IST