Whom should I contact regarding the death claim under a policy?
You can choose any of the following channels to reach out to us and raise a claim.
- Email us at claims@tataaia.com
- Call our helpline number at 1860-266-9966 (local charges apply)
- Walk into any of the TALIC branch offices
- Write directly to us at:
The Claims Department
Tata AIA Life Insurance Company Limited
B- wing, 9th Floor,
I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway,
Thane - (West) 400 607.
IRDA Regn No. 110
What are the benefits payable under a death claim?
Under a death claim, the benefits that are payable include the basic sum assured + rider (if applicable) + other policy additions (e.g. – reversionary bonus/guaranteed addition (if applicable)).
How do life insurance claims get paid?
The two modes of claim payment are:
NEFT (National Electronic Fund Transfer)
Cheque
How do I make a health/living claim?
You can make a claim either through a cashless process or through a non-cashless method. For the cashless facility, the hospital has to fax the duly-filled and signed pre-authorization form, along with the photo ID proof, and the cashless card to the TPA. Afterwards, the TPA will approve the cashless amount to the hospital in accordance with the policy provisions. duly filled & signed pre-authorisation form and photo ID proof & cashless card need to be faxed from hospital to TPA. The cashless amount will be approved by TPA to the hospital basis the policy provisions.
For the standard processing of health or living claims, in the event that the patient suffers from illness, or undergoes surgery For normal processing of health/living claim, once the patient suffers from any illness/undergoes a surgery/ is hospitalised and is under treatment, a claim can be made to the Company with all the details of hospitalizsation. Upon being discharged, the relevant medical papers, such as Discharge Summary, the complete set of diagnostic test reports, and the treatment papers have to be submitted to the Company.Once the patient is discharged, all the medical papers, including Discharge Summary, all diagnostic test reports, and treatment papers, need to be submitted to the Company. The list of requirements specified is as per the claim type.
Do I need to pay anything for cashless claims?
Cashless claims will be provided as per policy terms & conditions. The customer will have to pay the difference between the approved cashless claim amount, and the balance bill amount.
In the event of a claim dispute, where can the case be presented?
The claimant may approach the Customer Care department of the Company in the event of a claim dispute. If there is no satisfactory response, the policyholder/claimant may write to the Ombudsman Office pertaining to their region.
FOR EXISTING POLICY 
1860 266 9966
FOR NEW POLICY 
