TATA AIA Digi Window Service

Term Insurance

Investment Plans

NRI Plans

All Plans

Customer Service

Calculators

Fund Performance

What is Digi Window?

Prepare to be amazed! Tata AIA Life Insurance has revolutionized the online life insurance experience with the launch of Digi Window. This innovative service initiative addresses common concerns about online policy purchases by offering priority query resolution, dedicated expert support, and faster claim settlements. With Digi Window, you can enjoy efficiency, reliability, and an exceptional customer experience like never before.

Key Benefits of Digi Window

Digi Window offers priority access to various TATA AIA Life services:

Super-Fast Claim Settlement – Up to ₹2 Crore in Just 1 Day for Online customers: In times of need, quick financial support is crucial. With Digi Window, eligible claims of up to ₹2 crore could be settled within just 1 Day & 50L is settles in just 4 hours. This ensures your family receive the required funds without unnecessary delays.
Priority Resolution for Multiple Customer Service Requests: Digi Window prioritises over many key service requests, including Profile updation, NEFT updation, Fund Switch, Payment Mode change, Pan updation among 20+ other service requests. These requests will be resolved within 1 day, saving you time and ensuring a hassle-free post-policy experience.
Faster Policy Issuance and Pending Resolution: You no longer have to wait for your policy to be issued or pending requirements to be processed. With Digi Window, you get your policy within 1 day. Any pending documentation or approvals are resolved quickly allowing you to start enjoying your coverage without delays.
5% TataNeu Coin benefits on Premium payment: Get 5% TataNeu coin on Insurance premium payment capped at 2000 coins per day osssnss a limit of 50,000/- per month of insurance payment. This benefit gets added in your Tata Neu Wallet where 1 neu coin is valued at 1 rupee.

Raise your requests here:

How to Avail the Service?

You can avail Digi Window service benefits in just three simple steps:

Buy Your Policy Online

Purchase your Life insurance policy from our official website. The process is simple, fast, and can be completed conveniently from your home.

Automatic Upgrade to Digi Window

Once you’ve purchased your policy online, it will automatically be upgraded to Digi Window. This upgrade grants you instant access to premium services.

Enjoy Priority Services

With Digi Window, you’ll receive top-tier services, including super-fast claim settlements, quick service request resolutions, express policy issuance, etc within 24 hours. These services ensure no delays in getting the coverage you need.

Buy a Life Insurance Policy Here

List of 22 Priority Service Requests

Here’s a list of post issuance customer services with a 1 Day resolution commitment:

01

NEFT Updation

Update or change your bank details to ensure smooth and timely policy payouts via NEFT.
02

Profile Updation

Modify personal details such as address, email, or phone number to keep your policy records accurate.
03

Name Change

Update your name in the policy due to marriage, legal change, or any other valid reason with supporting documents.
04

PAN Updation

Link or update your PAN details for seamless financial transactions and compliance with tax regulations
05

Nominee Change

Modify or update the nominee details to ensure a smooth claims process for your loved ones
06

Foreign Account Tax Compliance Act (FATCA)

Submit or update FATCA declarations as per regulatory requirements for international tax compliance.
07

Fund Switch

Switch between different funds within your ULIP policy to align your investment with changing financial goals.
08

Ownership Change

Transfer policy ownership in case of legal requirements, assignments, or business transitions.
09

Premium Redirection

Redirect future premium allocations to different funds to optimize returns as per your financial strategy.
10

APH (Additional Protection Benefits) Renewal

Renew your additional protection benefits, ensuring continued financial security.
11

Appointee Change

Update the appointee details for a minor nominee to ensure smooth benefit disbursement.
12

Deferment of Vesting

Postpone the vesting age of your pension plan, allowing greater flexibility in retirement planning.
13

DNC (Do Not Call) Registration

Opt-out from promotional calls and messages by registering for the Do Not Call (DNC) service.
14

Life Certificate Submission

Submit a life certificate to ensure uninterrupted pension or annuity payouts.
15

Regular Premium Holiday

Take a temporary break from premium payments while keeping your policy benefits intact.
16

Signature Change

Update your signature on policy documents for authentication and security purposes.
17

TDS Exemption

Apply for Tax Deducted at Source (TDS) exemption on policy payouts by submitting the required documents.
18

Personal Detail Change

Update any changes in personal information, ensuring policy records are always up to date.
19

Loan Request up to ₹1 Lakh

Avail a loan of up to ₹1 lakh against your eligible policy for financial flexibility.
20

Maturity (Discharge Voucher Request)

Request a discharge voucher for seamless maturity payout processing.
21

Communication Mode Change

Switch your preferred mode of communication (email, SMS, post) for policy updates and notifications.

Language Change – Change your preferred language for policy communications to ensure better understanding and accessibility. Take advantage of Digi Window’s benefits by purchasing your policy online. With Digi Window, you can enjoy super-fast claim settlements, priority service resolutions, and express policy issuance, all within 24 hours. Visit our website and buy your policy, you’ll be automatically upgraded to Digi Window, giving you instant access to premium services.

Digi Window benefits are available exclusively for online policy purchases. Claim settlements, service request resolutions, and policy issuance timelines are subject to eligibility, complete documentation, and company terms and conditions. Tata AIA Life Insurance reserves the right to modify or discontinue the service without prior notice. Please refer to the official website for full details.