Vitality Wellness Program by Tata AIA Life - Privacy Policy

Vitality Wellness Program by Tata AIA Life (referred to as “We”, “Our” or “Us” hereon), also known as Vitality Wellness Program by Tata AIA Life Wellness Program (can also be called “Program” hereon), comprises the Vitality Wellness Program by Tata AIA Life mobile application. You can avail of the Program through your employer, your spouse’s employer, or a provider (“Program Provider”).

Vitality Wellness Program by Tata AIA Life strives to comply with the laws that safeguard Personal Information (as given below). The aim of the Privacy Policy is to offer information about the gathering, using, and storing of the customer’s Personal Information.

If you access or use the Program, it is indicative of your consent to receive, collect, use, disclose or retain your information as given in the Privacy Notice and of your acceptance of the Privacy Notice and Our Terms of Use. In order to withdraw this consent, please get in touch with your Program Provider or a legitimate third party. By revoking your consent, you will be ineligible for participating in the Program. Kindly redeem your rewards before you revoke your permission.

The privacy policy, as given below, is applicable for all the information that is provided to Vitality Wellness Program by Tata AIA Life through online and offline communication channels.

Contents of the Privacy Notice

• How will your Personal Information be collected by Vitality Wellness Program by Tata AIA Life?

• What kind of Personal Information does Vitality Wellness Program by Tata AIA Life collect?

• How will Vitality Wellness Program by Tata AIA Life use my Personal Information?

• How is Vitality Wellness Program by Tata AIA Life safeguarding my Personal Information?

• Who can know about my Personal Information at Vitality Wellness Program by Tata AIA Life?

• Apart from Vitality Wellness Program by Tata AIA Life, where will my Personal Information be shared?

• Is the Vitality Wellness Program by Tata AIA Life mobile application and website contain links of third-party apps or websites?

• Will Vitality Wellness Program by Tata AIA Life sell my Personal Information?

• How are cookies used by Vitality Wellness Program by Tata AIA Life?

• For how long will my Personal Information be retained?

• How to know about changes in the Privacy Notice?

• Will Vitality Wellness Program by Tata AIA Life contact me directly?

• How do I get in touch with Vitality Wellness Program by Tata AIA Life for privacy concerns or inquiries?

How will your Personal Information be collected by Vitality Wellness Program by Tata AIA Life?

From your Program Provider: As part of the eligibility process for the Program, your information will be shared with Vitality Wellness Program by Tata AIA Life by your Program Provider, which is essential to verify your credentials when you register for the Program and to manage your account. If you do not want to share this information with Vitality Wellness Program by Tata AIA Life, please get in touch with the Program Provider, requesting them to stop sending any information about you to Vitality Wellness Program by Tata AIA Life. This will, however, make you ineligible to be part of the Program.

Directly from You: If you are associated with the Program, any information from your end and your interactions with the Program, which includes your physical activity, earned rewards, redeeming of the rewards, and form submission, will be received by Vitality Wellness Program by Tata AIA Life. You can choose which of your devices or mobile applications, such as Google Fit, should sync data to the Vitality Wellness Program by Tata AIA Life Application, and at any point in time, you can modify these permissions through the settings menu of your application. We will only have access to such data if you have allowed us to.

From Authorised Third Parties: With permission from you or your Program Provider, Vitality Wellness Program by Tata AIA Life can receive personal information regarding your association with third-party service providers.

What kind of Personal Information does Vitality Wellness Program by Tata AIA Life collect?

Under the Privacy Notice, the definition of Personal Information by Vitality Wellness Program by Tata AIA Life is any information pertaining to an identified or identifiable natural person.

The following types of information may be collected by Vitality Wellness Program by Tata AIA Life through its Programs. The type of information collected will vary as per your association with a certain Program and the activities you are part of:

• Name

• Gender

• Address

• Contact details

• Date of birth

• Program enrolment or Program registration date

• Reporting classifications (e.g., at which branch location you are employed)

• A unique ID (e.g., your employee ID or SSN)

• Dependents / Spouse / Partner (if applicable)

• Eligibility start and end date data (if relevant)

• Cookies

• Log data including IP address

• Answers to questionnaires about your health and well-being

• Program engagement information

• Survey responses, commentary, or feedback you give on POV or Vitality Wellness Program by Tata AIA Life Applications otherwise provide to Vitality Wellness Program by Tata AIA Life.

• Reward partner engagement if authorized

• Devices’ information such as the type of device, operating system, data that you have synched, which may include health and fitness-related information and location data if you have consented to this data syncing from Google Fit

• Details of rewards you have earned and your reward redemptions

• Financial information such as transactions and payment details

• Health information, including biometrics and medical conditions

• Additional information provided by you through online form submission or by otherwise contacting Vitality Wellness Program by Tata AIA Life

How will Vitality Wellness Program by Tata AIA Life use my Personal Information?

Vitality Wellness Program by Tata AIA Life will use the personal information provided by you in accordance with this privacy notice. For example, personal information gathered from an application or mobile device such as Google Fit will only be used to facilitate the Vitality Wellness Program by Tata AIA Life Program.

The personal information collected by Vitality Wellness Program by Tata AIA Life will be used for the Vitality Wellness Program by Tata AIA Life Program, which may include:

• To manage your account.

• To create and maintain your profile.

• To generate activities, goals, or/and targets.

• To recommend engagements and activities.

• To apply earned rewards.

• To make the Program features available to you.

• To fulfil purchase orders that you make on the Program.

• To track your progress through the Program.

• To resolve any of your complaints or queries.

• To manage and resolve your complaints and queries.

• To register complaints and inquiries.

• If applicable, to manage any debts owed to Vitality Wellness Program by Tata AIA Life.

• To track and administer payment instalments (if any).

• To recover unpaid debts or reimbursement of damages under a contract.

• To prevent, detect, and investigate fraud or security incidents.

• To investigate suspicions of fraud.

• To prosecute fraud.

• To investigate security incidents.

• For information purposes of the company and management and the internal analysis of products and services.

• For accounting and financial records; analysis and reporting.

• For audit requirements.

• For system security and effective operation.

• For Program quality assessments, improvements, and developments.

• Vitality Wellness Program by Tata AIA Life may share your information with your Program Provider for your incentive administration.For training purposes, to improve your customer experience.
  

• To assess customer experiences.

• To develop and improve your customer experience.

• To fulfill legal obligations.

• To report necessary information to your Program Provider for benefits administration.

• To comply with any applicable law, regulation, subpoena, or legal process, or respond to any governmental requests and cooperate with law enforcement if we believe such action is required or permitted by law.

• To enforce our Terms and Conditions.

• To create De-identified or Aggregated Data Sets: De-identified data sets are data sets that contain member-level information, without identifiers that can be used to link the information back to a particular individual. Aggregated data sets are data sets that contain only aggregated information that cannot be decompiled or reverse engineered to identify any individual whose data may be included. De-identified and Aggregated Data Sets are not Personal Information; subject to any applicable laws or other restrictions, Vitality Wellness Program by Tata AIA Life may use and disclose De-identified and aggregated data sets for any purpose

• Vitality Wellness Program by Tata AIA Life may also need to use your Personal Information in a way not described above, such as in using a testimonial you have written on our website or for marketing purposes. Vitality Wellness Program by Tata AIA Life will first seek your voluntary and explicit consent before using your Personal Information in this way.

   

   

How is Vitality Wellness Program by Tata AIA Life safeguarding my Personal Information?

The personal information shared by you on the website will be protected and kept confidential. The Personal Information will be encrypted or encoded using “Secure Socket Layers (SSL)” as it is exchanged between your browser and this website. Vitality Wellness Program by Tata AIA Life follows generally accepted industry standards to secure your Personal Information, such as data received from Google fit will be stored securely.

Since no mode of transmission over the Internet or any method of electronic storage is 100% secure, we attempt to use commercially acceptable means to protect your Personal Information. However, there is no guarantee of absolute security.

Who can know about my Personal Information at Vitality Wellness Program by Tata AIA Life?

Employees at Vitality Wellness Program by Tata AIA Life and Vitality Wellness Program by Tata AIA Life affiliates can access your Personal Information but only on a need-to-know basis to be able to provide their services and support. Only authorised personnel can access your Personal Information, and these persons must follow all security, confidentiality, and privacy agreements, rules, and laws.

Apart from Vitality Wellness Program by Tata AIA Life, where will my Personal Information be shared?

Your Program Provider: Vitality Wellness Program by Tata AIA Life may share some essential information with your Program Provider for them to administer your incentives. Vitality Wellness Program by Tata AIA Life will only share the necessary information for the administration of your incentives, like calculating the health plan premium discounts, the health club dues subsidies, reward redemption, taxation, or other arrangements where the information is needed.

Your Program Provider’s authorised Third-Party Wellness Service Providers: Additional incentives can be made available to you by your Program Provider through Third-Party Wellness Service Providers. For this, your Program Provider may have to enable or authorise Vitality Wellness Program by Tata AIA Life to share a certain amount of your information with the third-party service provider so that you may avail of these offerings.

Service Providers to Vitality Wellness Program by Tata AIA Life: In some cases, Vitality Wellness Program by Tata AIA Life may disclose some of your Personal Information, such as information collected from Google Fit to our affiliates, agents, third-party partners, and subsidiaries to help them perform functions on our behalf.

These service providers are only permitted to share, store and/or use Personal Information for contracted business purposes. Your personal information may also be shared when there is any need for taking action to:

• Complete an enforceable government request;

• Comply with legal requirements

• Protect or defend our legal rights or property, our Websites or Applications, or other users

• Protect your health and safety or the health and safety of the public and users of this website
  
  

If you authorise and consent, we may share your Personal Information for a specific purpose not provided above. Authorisation does not mean agreeing to the terms and conditions and privacy notice. As and when required and when you are logged into POV or a Vitality Wellness Program by Tata AIA Life Application, you will be shown an authorisation form on which you may choose to provide your consent. This authorisation can be revoked by you any time through your My Accounts page within the Vitality Wellness Program by Tata AIA Life website.

Is the Vitality Wellness Program by Tata AIA Life mobile application and website contain links of third-party apps or websites?

The Vitality Wellness Program by Tata AIA Life portal and mobile applications may contain third-party links that are not controlled by Vitality Wellness Program by Tata AIA Life or your Program Provider. These links are provided in case you wish to conveniently interact with those websites. If you want to share your Personal Information on these websites, please note that our third-party privacy policies will be applicable. Kindly carefully read the privacy policies of these websites and mobile applications.

Will Vitality Wellness Program by Tata AIA Life sell my Personal Information?

No. Vitality Wellness Program by Tata AIA Life will not rent, sell, or lease your Personal Information to any website, user, or provider.

How are cookies used by Vitality Wellness Program by Tata AIA Life?

Files containing an identifier that We automatically send to your browser or mobile and is stored there are called cookies. The identifier comes back to the server every time the device or browser requests a page from the server. This information may relate to you, your preferences, or your device and is mainly used to help the Website or Application function as you want it to. While the information does not usually directly identify you, it does help in giving you a more personalised experience.

The cookies can either be “session” cookies or “persistent” cookies: persistent cookies are stored by a web browser and remain valid until their defined expiry date unless the used deletes them before the expiry date. A session cookie expires when you, the user, end the session and close the browser.

While a cookie itself does not comprise any information that can identify a user, the Personal Information available with us can be linked to the information in the cookies.

Vitality Wellness Program by Tata AIA Life uses different categories of cookies for certain purposes:

Strictly Necessary: These are essential cookies that cannot be switched off in our systems and help the Website function. These cookies are programmed to respond to actions you make when requesting services like changes to your privacy preferences, filling forms, or logging in. You can enable your browser to block these cookies or notify you about them, but that will prevent some parts of the site from working. Note that these cookies do not store any personal information that identifies you.

Performance: With the help of these cookies, we can count visits and traffic sources so that the performance of Our site can be measured and improved. These cookies help us to identify the most and the least popular pages and know how users move around the site. The information from these cookies is aggregated and is thereby anonymous. If you do not enable these cookies, we will not be able to know if you have visited Our Website and will, therefore, be able to monitor its performance.

Functional: With the help of these cookies, Our Website can provide enhanced functionality and personalization to you. Without enabling these cookies, some or all of the services may not function properly.

Cookies used by our third-party service providers: Vitality Wellness Program by Tata AIA Life uses Google Analytics to analyse the use of Our Website. With the information gathered on Our Website, reports about the use of Our Websites can be created.

You can know more about the cookies Vitality Wellness Program by Tata AIA Life uses by reading our Cookie Notice – or cookies in general by visiting www.allaboutcookies.org, including how to disable cookies. In case you are using more than one computer or device to access the Websites, please ensure that each browser is adjusted to suit your cookie preferences. Restricting Our Websites and Applications from setting cookies may degrade your overall user experience and/or will prevent you from accessing the Programs. This can stop you from saving customized settings.

For how long will my Personal Information be retained?

We will only retain Personal Information as long as it is needed for Us to administer the Program unless specified otherwise. This is subject to legislative or regulatory retention periods, requirements by the Program Provider, or as required for Our legitimate business reasons – after which any Personal Information will become anonymous or be archived or destroyed.

How to know about changes in the Privacy Notice?

Vitality Wellness Program by Tata AIA Life is entitled to the right to update this Privacy Notice periodically. The changes to this website’s privacy policies will be posted by Us on the Privacy Notice, the homepage, and other places that We deem suitable so that you know what information and used and under what circumstances if any, it may be disclosed.

Will Vitality Wellness Program by Tata AIA Life contact me directly?

As a Vitality Wellness Program by Tata AIA Life member, we try our best to offer you a wholly invested experience and complete dedication to your health and wellness journey. Depending on the Program you participate in, We will deliver marketing updates, statuses, or any informational emails to you via the email address you have provided on your My Account page. At any point in time, you can choose to opt out of getting these emails by adjusting the settings on your account on POV or the Application you use. If you are using a Vitality Wellness Program by Tata AIA Life Application, We may send triggered communication and push notifications to you through the App. You can turn off these notifications at any time by adjusting the application’s settings on your device.

You may not be able to turn off some of the essential communications such as order confirmations, transactional emails, emails pertaining to payment processing, and redemption of rewards. This can also include communications from our Customer Care team replying to requests initiated by you; or only important updates like security and fraud notices or changes in services.

If questions or comments are sent by you to an email address provided on a Program or through a contact form in a Program, your correspondence will be shared by Us with a Vitality Wellness Program by Tata AIA Life associate most capable of addressing your questions and concerns. We will ensure that your communications are retained with Us until we are able to provide a satisfactory and fulfilling resolution. In some instances, we may discard the communication or archive it, depending on the case.

We will also not keep your email address for any other purpose and will keep all your information and correspondence extremely confidential. We would urge you not to use an unsecured or unverified email to send us information that you deem highly confidential.

How do I get in touch with Vitality Wellness Program by Tata AIA Life for privacy concerns or inquiries?

If you have queries or concerns pertaining to the privacy of your Personal Information at Vitality Wellness Program by Tata AIA Life or this Privacy Notice, please get in touch with us through your Program Provider