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Code of Conduct for Vendors

  • Objective
    • The objective of this Code of Conduct is to ensure the minimum performance standards for to be adhered by the Vendor/Service Provider of Tata AIA Life Insurance Company Limited ("TALIC"). TALIC aims to advance human dignity, reduce waste, improve efficiency, and safe and healthy workplace and encourage these best practices among Vendor/Service Provider. TALIC expect Vendor/Service Provider to have natural respect for our ethical standards in context of their own particular culture. TALIC expects its Vendor/Service Provider to extend the same principal of fair and honest dealing to all others with whom they do business, including employees, sub-contractors and other third parties. This Code of Conduct shall apply to all the Vendors/Service Providers who deals in with TALIC irrespective of whether it is for a particular activity or for a series of assignments.

    • TALIC supports Vendor/Service Provider adoption of their own codes or statements of best practices that include the following principles and core elements: Ethical Business Practices, Labour Standards, Health & Safety and Management Systems.

    • Vendor/Service Provider must comply with all applicable laws, regulations, and standards in the location in which they operate. TALIC recognize that the standards set forth in this document may differ from local laws and customs, and TALIC expect Vendor/Service Provider to respect these standards within the context of the laws and cultural norms of their particular geography. This Statement of Vendor/ Service Provider is designed to complement their similar internal standards that they may have implemented already or may be working towards.


Business Integrity

The highest standards of integrity should be upheld in all business interactions. Any and all forms of corruption, extortion and embezzlement are unacceptable.


No Improper Advantage

Bribes or other means of obtaining undue or improper advantage are not to be offered or accepted. No festival gifts to be offered to TALIC employee. If evidence is found against any of the Vendor/Service Provider; all the Contracts/Purchase orders of the Vendor/Service Provider shall be terminated with immediate effect and the Vendor/Service provider will be blacklisted for future business.


Disclosure of Information

Information regarding business activities, structure, financial situation, and performance is to be disclosed in accordance with applicable regulations and prevailing industry practices. Vendor/Service Provider shall ensure at all times the integrity of data or information furnished by TALIC. Vendor/ Service Provider shall entirely be responsible in ensuring that the confidentiality of data is retained and in no circumstances transferred to an outsider, in the course of normal operations, without written approval of TALIC.


Intellectual Property

Intellectual property rights are to be respected; transfer of technology and know-how is to be done in a manner that protects intellectual property rights. 

Intellectual property, including, but not limited to, patents, trademarks, and copyrights, developed or otherwise acquired by Vendor/Service Provider, using TALIC resources, during their engagement with TALIC and which is related to TALIC's business, is the property of TALIC. Vendor/Service Provider having access to TALIC intellectual property must not improperly disclose or use the intellectual property either during or after association with TALIC unless proper authorization is received. Vendor/Service Provider must cooperate with TALIC in all efforts to secure its interest in intellectual property deemed to be the property of TALIC. Vendor/Service Provider may not use intellectual property obtained in the course of their engagement with another company without first obtaining permission from the other company. Vendor /Service Provider are not permitted to use or copy software or documentation, except as agreed upon in writing. Vendor/Service Provider, who are approached with any offer of confidential information that may have been obtained improperly, must immediately discuss this matter with the Legal & Compliance Team of TALIC.



Information regarding business activities and performance should be informative and disclosed in accordance with applicable regulations and prevailing industry practices.


Antitrust And Fair Competition

Vendor/ Service Provider shall provide superior products and services not through improper or anticompetitive practices but by maintaining healthy and prudent competitive practices. Vendor/Service Provider shall not violate the provisions of anti-corruption laws including Prevention of Corruption Act to obtain or retain business and shall not indulge into any practices prohibited under anti-corruption laws.


Trading in Securities

No Vendor/ Service Provider and immediate family shall derive any benefit or assist others to derive any benefit from the access to and possession of information of TALIC which is not in the public domain. No Vendor/ Service Provider shall use or proliferate information which is not available to the investing public, and which therefore constitutes insider information for making or giving advice on investment decisions on the securities of TALIC on which such insider information has been obtained.

Such insider information shall include but not limited to: (a) acquisition and divestiture of businesses or business units (b) financial information such as profits, earnings, and dividends (c) announcement of new product introductions or developments (d) asset revaluations (e)investment decisions/plans (f) restructuring plans (g) raising finances.


Forced Labour

Employees should not be forced, bonded, indentured, or subjected to involuntary prison labour.


Child Labor Avoidance

Vendor/Service Provider and their sub-contractors will not hire any person under the age for completing compulsory education, or under the minimum age for employment in the state, whichever is greatest.


Working Hours

Working time of the employee of the Vendor/Service Provider shall be as per Shop & Establishment Act or other relevant Act prevailing in the said geography.


Respect in the Workplace

Vendor/Service Provider and their sub-contractors will treat with respect and dignity and ensure employees are not subjected to any form of physical, sexual, psychological, or verbal harassment or abuse.


Wages and Benefits

Compensation should comply with all applicable wage laws, including those relating to minimum wages, timely wages, overtime hours and legally mandated benefits.


Health and Safety

Vendor/Service Provider should provide adequate and safe working conditions and comply with applicable health and safety policies and laws.


Occupational Safety

Employees exposure to potential safety hazards are to be controlled through proper design, engineering and administrative controls, preventative maintenance, and safe work procedures. Where hazards cannot be adequately controlled by these means, employees are to be provided with appropriate personal protective equipment. Employees shall be disciplined for raising safety concerns.


Emergency Preparedness

Emergency situations and events are to be identified and assessed, and their impact minimized by implementing emergency plans and response procedures, including emergency reporting, employee notification and evacuation procedures, employees training and drills, appropriate fire detection and suppression equipment, adequate exit facilities and recovery plans.


Occupational Injury and Illness

Procedures and systems are to be in place to manage, track and report occupational injury and illness, including provisions to a) encourage employee reporting; b) classify and record injury and illness cases; c) provide necessary medical treatment; and d) investigate cases and implement corrective actions to eliminate their causes.


Vendor/Service Provider shall adopt or establish a management system whose scope is related to the content of this Code. The management system shall be designed to ensure compliance with applicable laws, regulations and customer requirements related to their operations and products/services; conformance with this Code; and identification and mitigation of operational risks related to this Code.


The Management systems shall recognize and ensure Corporate Social responsibility, Legal & customer requirements, proper Risk Assessment & Risk Management, imparting periodical Training, employee feedback and participation, Audit and Assessments, corrective action process, retention of Documentation and records.


Vendor/Service Provider shall operate in full compliance with the laws of their respective jurisdiction and with all other applicable laws, rules, and regulation.


All Vendors / Service Providers can raise their concerns in confidence (whistle blow) about any inappropriate/ questionable business conduct or violation of Tata AIA code of conduct or any other laws, rules and regulations, that arise during the course of their doing business with TALIC, by logging on to our Website ( or by writing an email at or by calling the Ethics helpline at 000 800 100 4382 (Toll free 24X7). TALIC is committed to provide requisite safeguards for the protection of the persons who raise such concerns from reprisals or victimization, for whistle blowing in good faith. 


The Service Provider / Vendor shall not give any gifts or cash or cash equivalents, including gift certificates, checks, travellers checks or money orders, investment securities or appropriate entertainment or payment of any kind to any of Company’s employees or associates.


Tata AIA Life employees shall not accept or present a gift or entertainment (including, but not limited to, beverages, recreation, lodging, transportation, and tickets) for the purpose of improperly influencing good business judgment in any business dealing or transaction involving Tata AIA Life, or any business or enterprise associated with Tata AIA Life.


The Service Provider / Vendor and / or Tata AIA Life and its employees shall neither receive nor offer or make, directly or indirectly, any illegal payments, remuneration, gifts, donations, or comparable benefits that are intended or perceived to obtain uncompetitive favors for the conduct of its business. Both parties shall cooperate with government authorities in efforts to eliminate all forms of bribery, fraud, and corruption. 


The Service Providers / Vendors are our business partners who serve as extensions of Tata AIA Life. When working on behalf of Tata AIA Life, business partners are expected to adhere to the Code, and to any applicable contractual provisions.


The Service Provider / Vendor shall ensure that the employees of the Company are treated with dignity and in accordance with the Tata AIA Life policy of maintaining a work environment, free of all forms of harassment, whether physical, verbal, or psychological.


The Service Provider shall treat the employees of the Company with respect that we do not discriminate on the basis of race, colour, caste, religion, ancestry, gender, origin, age, nationality, disability, military service, marital status, or sexual orientation. All business decisions shall be considered on merits without regard to any characteristic protected by applicable law. The Service Provider / Vendor shall respect each other’s value and opinion and should not treat others in a harassing or threatening manner.


Tata AIA Life is committed to meeting its responsibilities to help prevent money laundering and terrorist financing. These responsibilities generally include reporting suspicious or unusual activity inconsistent with applicable laws. The Service Provider /Vendor are required to abide by anti-money laundering requirement.



The Vendor / Service Provider represents, warrants and covenants that neither itself nor any Vendor / Service Provider’s Affiliate: (i) is subject to any sanctions (including but not limited to asset freeze sanctions) imposed by the United Nations, European Union, the United Kingdom, the United States or any country with jurisdiction over the Services (“Sanctioned Person”); (ii) is organised, headquartered or ordinarily resident in a country or territory that is subject to comprehensive economic or trade sanctions imposed by the United Nations, European Union, the United Kingdom, the United States or any country with jurisdiction over the Services (“Sanctioned Country/Territory”); and (iii) derives a material portion of its profits or revenues from business involving a Sanctioned Country/Territory. Vendor / Service Provider shall not, and shall procure that its Affiliates do not, deal directly or indirectly with any Sanctioned Persons or entities organised, headquartered or ordinarily resident in a Sanctioned Country/Territory in connection with this Agreement or any SOW.


Breach of Sanctions Requirements

Vendor / Service Provider agrees to inform TALIC of any circumstances which may constitute a breach of Section h (Sanctions) as soon as it becomes aware of such circumstances at any time during the term of this Agreement. Notwithstanding anything to the contrary in this Agreement, TALIC shall have right to terminate this Agreement or any SOW without incurring any liability to the Service Provider in the event that Vendor / Service Provider breaches Section h (Sanctions).


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