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FOR EXISTING POLICY

Have query on premium, payout or any servicing need?

Call us:

1860 266 9966

Dedicated NRI Helpdesk:

+91 22 6251 9966

Monday - Saturday | 10 am - 7 pm IST
Call charges apply

FOR NEW POLICY

Want to buy a new policy online?

For Indian Residents

+91 22 6984 9300

Give missed call for a call back:

+91 11 6615 8748

Monday - Sunday | 8 am - 11 pm IST

Exclusively for NRIs

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Give missed call for a call back:

+91 11 6921 6464

Available All Days | 24 x 7
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At Tata AIA Life Insurance, we strive to provide you with the best service and support throughout your insurance journey with us. We use a wide range of convenient contact touchpoints & digital support features to help you reach us anytime and from anywhere.

If you have any queries, or if you are in need of any help, we are here to help you every step of the way. Please feel free to contact us through our online or offline touchpoints.

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99.13%

Individual Death Claim Settlement Ratio for FY 2023 – 24*

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securely

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85%

transactions are done by customers
through the self-service digital channels

For more information, send an SMS to 5676799

Policy serving forms

Service Type

Policy Information

SMS

POL <space> 10 digit policy no

Service type

NAV and Fund Value

SMS

NAV <space> 10 digit policy no.

Update personal details

Service Type

PAN

SMS

PAN <space> 10 digit policy no <space> PAN number

Statement

Service Type

Premium certificate

SMS

PCT <space> 10 digit policy no.umber <space> email ID (optional)
(in case you wish to receive the certificate by email; otherwise, it will be sent to your communication address) <space> financial year (yyyy–yyyy format)

Service Type

Renewal Premium Receipt

SMS

RPR <space> 10 digit policy no.umber <space> email ID

Service Type

Unit Statment

SMS

RPR <space> 10 digit policy no <space> email ID

Others

Service Type

Premium certificate

SMS

CED <space> 10 digit policy no <space> Last 4 digits of the credit card no <space> new expiry date in MM/YY

Service Type

Reinvest - Dividend & Coupon
(Mahalife & Mahalife Gold customers)

SMS

REINVEST POLICY NUMBER

Help

Service Type

Premium certificate

SMS

To get the list of SMS shortcodes, please send HELP to 5676799 Summary of all short codes within 2 min

Losing a loved one is difficult, and we're here to make
the death claim process as easy as possible for you.

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Are you an existing customer of TATA AIA Life Insurance?

Yes No

Policy no.

e.g.C/U 999999999

Mobile Number

Email ID

e.g. john.deo@xyz.com

DOB of life insured

Full Name

Complaint about

e.g. Sales Practice/Spurious Call etc

Our International Presence

TATA AIA, Dubai

17th Floor, 1701

Al Moosa Tower 2

Sheikh Zayed Road

Near Emirates Tower Metro Station

Dubai, UAE - Dubai

Mon to Fri: 10 AM - 3 PM

Our
Philosophy

At Tata AIA Life Insurance, we are committed to protecting our extended family—our customers, and to offer them the best-in-class services. Our Grievance Redressal Team comprises senior officials who are experts in the field, and come with years of experience to make the process simple and convenient . We are committed to resolving concerns promptly, and in a fair and transparent manner, with your best interests at heartmindful of customers’ interests. We also believe that complaints provide us greater insights into what the customers want, and help us in serving you better.

Customer
Feedback

We are obsessed to provide the best customer service to you! We seek to refine your experience with Tata AIA Life Insurance constantly and your valuable feedback on our products and services puts us on the right track.

Please do take out some time and provide your valuable feedback & suggestions to assist and help us in serving you better, always.

Compliments Suggestions Complaints

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Yes No

Policy no.

DOB of life insured

Compliments For

e.g. Product/service etc

Full Name

Mobile Number

+91

Email ID

e.g. john.deo@xyz.com

Name of employee you want to compliment

Compliment

0 / 3000

Compliments For

e.g. Product/service etc

Full Name

Mobile Number

+91

Email ID

e.g. john.deo@xyz.com

Compliment

0 / 3000

Full name

Mobile Number

+91

Email ID

Suggestions

0 / 3000

Full name

Mobile Number

+91

Email ID

Suggestions

0 / 3000

Are you an existing customer of TATA AIA Life Insurance?

Yes No

Policy no.

e.g.C/U 999999999

Mobile Number

Email ID

e.g. john.deo@xyz.com

DOB of life insured

Full Name

Complaint about

e.g. Sales Practice/Spurious Call etc

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99.13%

6 mins

85%

For more information, send an SMS to 5676799

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Email

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Email

Our International Presence

TATA AIA, Dubai

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85%

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Thank you so much for your appreciation.
It means alot to us.

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compliment

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Please try again.

Thank you so much for your suggestion.
It means alot to us.
We will surely see how we can execute this.
We believe ideas/suggestions from you are great source of a insights

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suggestion

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Please try again.

Thank you so much for your suggestion.
It means alot to us.
We will surely see how we can execute this.
We believe ideas/suggestions from you are great source of a insights

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