Popular Insurance FAQs

Any person who is 18 years of age or above, and as per other conditions specified under the Indian Contract Act, 1872 can purchase a life insurance policy. Alternatively, you may choose to buy a life insurance policy for a nominee, such as your child.

There are several reasons for purchasing a life insurance policy. Choosing a life insurance plan is fundamental to securing your family’s financial future. You can also purchase an insurance policy to save tax, create wealth, plan for your child's education or marriage, or to secure your golden years after you retire.

The insurance premium is the payment made by the policyholder to an insurance company for particular coverage. The payment has to be made regularly until the policy’s maturity, or as stated in policy documents, to avail of a specific life insurance cover and other monetary benefits.

Traditional savings plans like bank FDs, NSC, and PPFs have short maturity tenures as compared to life insurance policies. Thus, such savings plans do not offer a holistic, and comprehensive financial planning prospects. 

Life insurance policies, on the other hand, pay the nominees or beneficiaries the sum assured, along with bonuses (with bonus policies), even if the policyholder passes away before the end of the payment term. Thus, a life insurance policy offers greater securityOn the other hand, a life insurance policy pays the sum assured and bonus (with bonus policies) even if the policyholder expires before the end of the payment term. Hence, this provides greater security to the person and their loved ones. As such, insurance policy is superior to other savings plans, and offers greater financial security.

The first premium is the amount paid along with the insurance proposal. This depends on the payment mode chosen; it can be annual, semi-annual, quarterly or monthly.

You can use any of the following channels to inform us:

• Email us at: claims@tataaia.com

• Call our helpline number - 1860-266-9966 (local charges apply)

• Walk into any of the TALIC branch offices

• Write directly to us at:

The Claims Department,
Tata AIA Life Insurance Company Limited
B- wing, 9th Floor,
I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway,
Thane(West) ֠400 607.
IRDA Regn No. 110

Under a death claim, the benefits payable include the basic sum assured + rider (if applicable) + other policy additions (e.g., reversionary bonus/guaranteed addition (if applicable)).

Typically, every insurance policy offers you a grace period of 30 days to pay your premium (15 days if you are paying your premiums every month). After that, the company decides if you can pay back premiums and reinstate the policy. You may also have to provide sound evidence of your good health

All premium payments made towards a life insurance policy (such as an endowment plan, whole life plan, term insurance, and unit-linked insurance) under an insurance provider are eligible for tax exemption under section 80C (up to ₹1.5 Lakh), and section 10(10D) of the Income Tax Act, 1961. Premium payments made towards a health insurance plan are eligible for tax exemption (up to ₹25,000) under section 80D. 

Under section 80C of the Income Tax Act, a policyholder can claim a maximum deduction of ₹1.5 Lakh per year against the premiums paid if the premium paid does not exceed 10% of the sum assured in the policy, provided the policy has been purchased after April 1, 2012. In the event the policy was purchased before April 1, 2012, the premium paid should not exceed 20% of the sum assured.

We understand just how important it is to ensure a good lifestyle for your family. A wealth plan is specially designed to help you build wealth with tax advantages. It is an investment plan that provides you with life insurance coverage, along with investment options, and helps you build wealth through the power of market-linked returns. It ensures a lump sum payment at the end of the policy term. 

Any person who is 18 years of age or above can opt for a wealth plan. Alternatively, you may choose to buy a wealth plan for a nominee, such as your child.

The term ‘ULIP’ stands for Unit Linked Insurance Plan. It is an investment plan with which a policyholder receives insurance benefits, as well as market-linked returns by investing in a single plan. In a ULIP, the premiums paid towards the plan are invested in funds of the policyholder’s choice, which can be equity, debt, or balanced instruments.  The fund value reflects your growing corpus via NAV changes. Upon maturity, the fund value is paid to the policyholder. 

The NAV or Net Asset Value denotes the market value of each share of a particular fund. NAV is the price at which an investor may buy and sell a unit or share of a given fund. By monitoring the percentage of increase or decrease of the NAV of a fund, an investor can determine the performance of that particular fund.

We understand that as you go through life and reach major milestones, your premium allocation reference may change over time. To facilitate that need, you are allowed to change the investment fund option. However, you may be charged a nominal fee (if any) as mentioned in the policy contract.

Yes, you can withdraw partial funds from your policy after the completion of three years.

A life insurance policy is a contract between an insurance provider and a policyholder, which extends the promise of protection for their family. The policyholder makes regular payments towards the premium in exchange for the guarantee of financial cover at the end of the term (unless it is a pure term plan). It makes sure that their lifestyle is not compromised, and the sum assured can also be used to close debts.

Pure term insurance provides coverage only for the policy period. It can be opted for different periods or terms at a very low premium. Thus, in a pure term insurance plan, the benefits are payable only in the event of the death of the insured (or) policyholder during the policy term. Hence, the benefits of a pure term insurance plan are payable only on the death of the policyholder/insured within the term.

If you are supporting your family and/or are the income-earner, you require life insurance. Life insurance acts as a protective shield for your loved ones in the form of financial security. It can help you secure your finances for unforeseen circumstances, as well as act as an investment tool.

Unlike term insurance, whole life insurance is a permanent policy that provides coverage for your entire life. The term of the policy is your whole life. Therefore, when the policyholder dies, the death benefit is paid to the nominee (or nominees) as stated in the policy documents.

Riders are additional benefits that can be added to your existing insurance plan, as per your requirements. They are able to cover some aspects that do not already fall under your plan. 

To begin with, assess the total coverage you need and select a policy that lets you protect your family the best. After deciding on a plan, you may submit your filled application. The next step is usually a telephonic interview, before which you will have to get your medical records and other necessary documents ready. After an assessment of all factors, an underwriting process takes place. Following this, you will receive a policy offer. Upon duly signing the documents and paying your first premium, your policy will be ‘in force’ or active. 

In the case that you have a financial advisor, you can consult them to recommend an ideal plan that meets your unique needs. If you do not have a financial advisor, please reach out to us, requesting an appointment with an advisor from Tata AIA Life Insurance. You can review and compare various policies offered by us, and choose one that suits you the best. Tata AIA Life Insurance provides a variety of insurance plans and additional riders to ensure complete protection for you and your family. 

Renewal premiums are the subsequent payments made by policyholders to keep their policy active and continue enjoying its benefits. We deeply appreciate your continued trust and commitment. Please know we are always here to support you in maintaining your coverage.
 

We understand the importance of convenience when it comes to paying your premiums. Here are the various options available to you:
 

• Online Payment Options: You can pay using net banking, credit cards, debit cards, Paytm, wallets, and more through our secure online portal.

• Mobile Apps: Conveniently make payments using PAYTM, HDFC PAYZAP, JIO MONEY, and Amazon Pay directly from your mobile device.

• Bank Sites: Utilize the 'Bill Pay' feature on your bank’s website for a seamless payment experience.

• Bank Branches: Visit branches of State Bank of India, Axis Bank, IndusInd Bank, and others to make your payment in person.

• Retail Outlets: You can also pay at Suvidhaa, Andhra Pradesh Online, and Common Service Centres near you.

• E-Mandate / NACH / Online Standing Instruction: Set up automatic payments using Visa, MasterCard, or American Express cards through electronic mandates or standing instructions.

• Branches: Visit any Tata AIA Life Insurance Company Ltd. branch nationwide to make your payment in person.

• IVR: Call our Customer Care number and use our Interactive Voice Response system to conveniently make your payment over the phone.

Thank you for choosing us. We are committed to ensuring that your premium payment process is as smooth and hassle-free as possible.

There are various convenient options to make the premium payments 

• Various Online Payment Options (Net banking /Credit Cards/Debit Cards/Paytm/Wallets etc.)
• Mobile apps - PAYTM, HDFC PAYZAP, JIO MONEY & Amazon Pay 
• Payment through Bank site using 'Bill Pay'
• Payment to our Banking Partner - State Bank of India/ Axis Bank /IndusInd Bank at their branches
• Payment at the Retail Outlets (Suvidhaa, Andhra Pradesh Online, Common Service Centres) 
• E-Mandate / NACH / Online Standing Instruction through Credit Card - Visa Master and American Express card are accepted for premium payments 
• Branches - At all Tata AIA Life Insurance Company Ltd. branches locations
• IVR- You can call our Customer Care number and make payment through our IVR 

You can get more information about the Premium Payment options by watching the video. Click here

Enrolling in our Standing Instruction facility ensures your premiums are paid on time, hassle-free. Here’s how you can set it up:
 

1. Visit Our Website: Go to www.tataaia.com, navigate to the ‘Customer Service’ menu, and select 'Set Standing Instruction'.

2. Choose Your Option: Select either Credit Card or Bank Account based on your preference and convenience.

3. Provide Details: Enter the required information as prompted. This may include your Credit Card details or Bank Account information.

4. Authorization: Log in to your Net banking account or provide your Debit card details to authorize the Standing Instruction setup.

Please complete this process at least 7 days before your premium due date to ensure timely activation of the Standing Instruction. We appreciate your proactive approach in maintaining your policy active and ensuring peace of mind.

If you have opted for the Standing Instruction facility, the instruction is sent to your bank 7 days in advance, and the premium will be debited on the due date. We thank you for your trust and commitment to timely payments.

Yes, you can pay the premium through various options while you’re Standing Instruction is pending. Click to Pay Premium. Thank you for your patience as we process your premium payment.

Banks may charge a one-time fee for registering the Standing Instruction. This fee varies from bank to bank. After registration, no extra charges apply for executing the Standing Instruction. We strive to keep your costs transparent and manageable.
 

Thank you for choosing us to manage your policy efficiently and affordably.

After your premium is paid, you will receive an instant 'premium acknowledgement statement' via your registered email. This can be used for investment proof or tax filing purposes.
 

The premium is applied to your policy on the due date as per insurance laws. Once processed, you will get the 'Premium Receipt' via your registered email. You can also download it from:
 

• Download Statements: Log in to your 'Online Policy A/C'

• WhatsApp Services: Opt-in to receive your premium receipt directly via WhatsApp.

We are grateful for your prompt payments and strive to make your documentation needs as convenient as possible. Thank you for choosing us to safeguard your financial future.

Premium status updates typically occur in real-time. However, if you don't see the updated status immediately, we recommend waiting for 24-48 hours and checking again. In some rare cases, delays may occur due to processing times between banks and our systems.
 

We appreciate your patience and understanding as we ensure your payment is processed accurately. If you still have concerns after this period, please contact our customer support team for further assistance.

If you have paid more than the required premium amount, here’s what you can expect:
 

• Refund Process: Any excess premium paid will be refunded to your registered bank account promptly.

• Adjustment for Future Premiums: If the next renewal premium is due within the same financial year, the excess amount may be adjusted towards your next premium payment.

• Request a Refund: If you prefer to receive a refund or have any questions, you can easily raise a Service Request [here] to initiate the process.

We appreciate your flexibility and understanding in these matters. Thank you for trusting us with your insurance needs.

Yes, premiums can be paid in foreign currency if you are an NRI/PIO/OCI with your country of residence being other than India. We understand the diverse needs of our international customers and are committed to assisting with any queries you may have.
 

Thank you for choosing us to safeguard your financial future across borders.

As per the GST Act, if the premium is paid via an NRE account and your residential status is NRI/PIO/OCI with a country of residence other than India, you are eligible for a GST waiver. Here’s how you can avail of this waiver:
 

• Payment Methods: Pay the premium by cheque (from NRE Account) or transfer using SWIFT in foreign currency.

• Documentation Required: Provide Foreign Address proof, Bank statement reflecting the premium payment to Tata AIA Life Insurance, and a Copy of your Passport.

• Requesting GST Waiver: You can simply login to your Online Policy Account and apply for the waiver Click here to login to your Online Policy A/C. Additionally, you can request the GST waiver by emailing us with all the necessary details. 

We appreciate your cooperation in providing the required documentation. If you have any further questions or need assistance, please don’t hesitate to contact us.

A Tax Certificate is a document that consolidates the total premium paid for all your policies in a specific financial year. It serves as proof of investment for tax filing purposes, helping you manage your tax obligations efficiently.
 

We are committed to supporting you with your tax documentation needs and ensuring a smooth financial planning experience.

Yes, we understand the importance of timely reminders. We send reminders via SMS and email to your registered mobile number and email ID before your premium due date. We are dedicated to helping you stay informed and on track with your payments.
 

Thank you for allowing us the opportunity to assist you in managing your insurance needs effectively.

Yes, you can pay one year's premium in advance if it is due in the current financial year. We appreciate your foresight and commitment to ensuring your policy remains active and well-managed.
 

Thank you for choosing us to safeguard your financial future.

Unfortunately, late payment fees and prevailing interest will apply for payments made after the due date or grace period. We encourage timely payments to avoid additional charges and ensure your policy remains active without interruption.
 

Thank you for your understanding and cooperation in managing your policy effectively.

For ULIP policies, premiums received on Saturday, Sunday, or after 3 PM will be allocated based on the Net Asset Value (NAV) pricing declared on the next working day. We appreciate your understanding of this process, which ensures fair and accurate allocation of your premium payments.
 

Thank you for your cooperation and trust in managing your ULIP policy effectively.

If your Standing Instruction is active, we recommend paying the premium online at least 7 days in advance to avoid any potential double payments. This ensures your payments are processed smoothly and your policy remains active without interruption.
 

Thank you for your proactive approach in managing your premium payments.

Certainly! You have the flexibility to change the premium payment frequency on all your active policies at your convenience. This change will take effect from the policy anniversary date and should be requested at least 15 days before ensuring smooth processing. We sincerely appreciate your understanding and trust in us to tailor your policy to better meet your needs.
 

Thank you for allowing us to assist you in managing your policy effectively and ensuring it works best for you.

You have four premium payment frequency options:
 

• Yearly: Once a year

• Half-Yearly: Twice a year

• Quarterly: Four times a year

• Monthly: Twelve instalments a year

We strive to offer flexibility to suit your needs and sincerely thank you for choosing us to secure your future.

We highly recommend opting for annual premium payments to ensure hassle-free renewal of your policy each year. This option typically offers lower premiums and ensures uninterrupted policy benefits. We sincerely appreciate your consideration of this efficient payment method and thank you for placing your trust in us for your insurance needs.
 

Thank you for choosing us to safeguard your financial future.

Yes, you can change your premium payment frequency mode on all active policies as per your convenience. Premium payment frequency change will only take effect from policy anniversary date and can be changed 15 days prior to the policy anniversary date.

You have 4 premium payment frequency options – Yearly (once a year), Half Yearly ( twice a year ), Quarterly ( 4 times a year ) or Monthly ( 12 installments in a year )

The recommended premium payment frequency is annual premium payments. This will ensure that your policy is renewed every year hassle free. You also pay lesser premiums as well obtain continuous policy benefits.

Changing the name on your policy is a straightforward process, and we're here to assist you every step of the way:
 

1. Online Policy Account: You can conveniently log in to your Online Policy Account to make the necessary updates yourself. Click [here] to access your Online Policy A/C.

2. Send an Email: Alternatively, you can send us an email with the requested name changes and attach self-attested copies of the necessary documents. Your proactive approach helps us ensure accurate record-keeping. Click [here] to send your request via email.

We accept documents such as a Birth Certificate, Passport, or PAN Card as proof of correction. For name changes due to marriage, you may provide a Marriage Certificate, Notarized affidavit, or a copy of the newspaper advertisement if applicable.
 

Your attention to detail in keeping your records accurate is greatly appreciated. Thank you for entrusting us with your insurance needs.

Free Look is like a safety net we've put in place for you, much like a return policy when you buy something and later realize it's not quite what you needed. It's our way of saying thank you for choosing us and trusting us with your insurance needs. During the "Freelook" period, which lasts 15 days from the date you receive your policy documents (or 30 days for policies sourced electronically), you have the chance to review your policy thoroughly.

If, during this time, you decide the policy isn't the right fit for you, we completely understand. Your peace of mind matters most to us. If you choose to return the policy, we'll refund your premium with some deductions, if applicable:
 

• Any expenses we've incurred for medical examinations or stamp duty charges.

• A deduction that reflects the risk coverage you've received during the period.

• In case only a portion of the insurance coverage has started, we'll deduct a proportionate premium.

For unit-linked policies, along with the deductions above, we'll repurchase the units at the prevailing price on the date of policy return.

Your satisfaction is our priority, and we're here to support you every step of the way.

Changing the policy term can vary based on your specific policy details. We recommend reviewing the Terms & Conditions outlined in your Policy Document for specific instructions and eligibility criteria.
 

It's advisable to consider staying invested for the entire policy term to maximize your benefits and secure your financial future effectively. Your dedication to planning for the future with us is deeply appreciated.
 

Thank you for choosing us to safeguard your financial well-being.

You can change the ownership of your policy due to the current owner’s death or a change in marital status by raising a service request on our website and uploading the required documents.

Click here to raise a Service Request.

We are always ready to assist you through these changes and appreciate your trust in us.

Taking a loan against your policy is now even more convenient, with exciting features designed to enhance your experience:
 

1. Loan Amount: You can typically avail a loan up to 60-80% of the Surrender Value as of the date of your loan application.

2. Apply Online Seamlessly: Log in to your Online Policy Account and effortlessly apply for a loan. This streamlined process ensures you can manage your finances with ease directly from your account.

3. Instant Credit for Small Loans: Experience the convenience of instant disbursement! Loans of up to one lakh rupees will be credited to your account instantly, providing you with immediate access to funds.

4. Raise a Service Request: Alternatively, you can visit our website and raise a Service Request to apply for a loan. Upload the necessary documents to initiate your application and enjoy the benefits of your policy sooner than ever before. Click [here] to raise your Service Request.

We are excited to introduce these enhancements to make accessing the benefits of your policy swift and straightforward.

We aim to make this process as smooth and accessible as possible for you and thank you for leveraging the benefits of your policy.

Nomination allows you to designate a person who will receive the policy money (sum assured) in the event of the Life Insured's unfortunate demise. This ensures that your loved ones are financially protected according to your wishes.
 

• Adding or Changing Nomination: You can nominate any person, usually a close relative, and make changes to the nomination at any time before the policy matures.
   

  • Online Policy Account: Log in to your Online Policy Account to conveniently add or change your nomination details. Click [here] to login to your Online Policy A/C.

  • Raise a Service Request: Alternatively, you can visit our website and raise a Service Request to update your nomination details. Click [here] to raise a Service Request.

We understand the importance of this process in ensuring the well-being of your loved ones, and we are here to make it as seamless as possible for you.

Thank you for entrusting us with your insurance needs.

Nomination is an important decision that ensures your loved ones are taken care of according to your wishes:
 

• Prerequisites for Nomination: A nominee can be any person chosen by the policyholder, typically a spouse, child, or parent. It is essential to provide accurate details of the nominee during policy issuance or subsequently through updates.

• Rights of a Nominee: The nominee has the right to receive the policy money (sum assured) if the policyholder passes away during the policy term. However, if the nominee predeceases the policyholder, the nomination becomes ineffective, and the legal heirs can then claim the policy money.

We understand the significance of these decisions and are here to assist you with thoughtful planning and guidance. Your proactive approach in safeguarding your loved ones is deeply appreciated.

Assignment is the transfer of all rights and liabilities of the insurance policy to an assignee, which cannot be revoked. However, the policy can be re-assigned to the insured upon the assignee's written request. We aim to make this process clear and straightforward for you and thank you for trusting us with your policy.

There are two types of assignments:
 

• Absolute Assignment: Complete transfer of rights without conditions.

• Conditional Assignment: Transfer of rights subject to certain conditions.

We are here to help you understand which type suits your needs best and are grateful for your confidence in our services.

You can assign your policy for loans, as security, or as a gift.
 

Raise a service request on our website and upload the required documents.
 

Click here to raise a Service Request.
 

You can also send us an email with the necessary changes on customercare@tataaia.com
 

Thank you for utilizing our services. We are always here to assist you.

Downloading your Policy Document is easy. Visit our website, enter your policy number, authenticate, and download it.
 

Click here to download your Policy Document.

If you need a hard copy, raise a service request for a duplicate policy document with a printing fee of Rs. 250 + GST.
 

Click here to raise a Service Request.

We appreciate your use of our digital services to manage your policy efficiently.

The maturity amount is the payment made to the policyholder at the end of the policy term. We are committed to ensuring you receive the benefits you deserve and thank you for your long-term investment.

Ensuring timely premium payments is crucial to maintaining uninterrupted policy benefits and coverage:
 

If premiums are not paid within the lock-in period, the policy will lapse, and the benefits will cease. However, we understand that unforeseen circumstances may arise, which is why we provide a grace period:
 

• 15 days for monthly payments,

• 30 days for half-yearly and yearly payments.

During this grace period, you still have the opportunity to make the overdue payment and keep your policy active without any additional penalties or consequences.
 

We strongly urge you to prioritize making your premium payments on time to avoid any interruption in your policy coverage. Your commitment to maintaining your policy ensures that you continue to receive the protection and benefits it provides.
 

Click [here] to conveniently pay your premium online now. Thank you for your prompt attention to this matter and for entrusting us with your financial security.

The grace period is a designated period of time following the premium due date during which you can make a payment without your coverage lapsing:
 

• Duration of Grace Period: For your convenience, the grace period is:
   

  • 15 days for monthly payments,

  • 30 days for half-yearly and yearly payments.

We appreciate your efforts to stay current with your payments and understand that unforeseen circumstances may arise. Rest assured, during the grace period, you have the opportunity to make your payment and maintain the continuity of your policy without any disruption in coverage.
 

Thank you for your commitment to staying informed and proactive with your payments. We are here to assist you every step of the way.

If premiums are not paid within the lock-in period, the policy will lapse, and benefits will cease. The grace period is 15 days for monthly payments and 30 days for half-yearly and yearly payments. If premiums are not paid within 45 days of the grace period, the policy becomes "discontinued" and benefits cease.
 

We strive to help you avoid this situation by sending timely reminders and appreciate your diligence in keeping your policy active.

Revival is the process of reinstating a lapsed policy. Once all outstanding premiums are paid and a Health Certificate (if required) is submitted within 2/5 years from the last unpaid premium date, the life cover restarts from the date of revival. We are here to assist you with this process and thank you for your commitment to maintaining your policy.

If your policy has lapsed, you still have the opportunity to revive it within two years from the date of discontinuance, ensuring your continued financial protection:
 

• Revival Process: To revive your policy, please follow these steps:
   

  • Pay the due premium for the lapsed period,

  • Reinstatement charges, which may vary depending on the policy terms,

  • Submit a Personal Health Declaration form if required for underwriting purposes.

Reviving your policy is subject to approval through the underwriting process.

We recognize the significance of your decision to revive your policy and are here to support you every step of the way. Your commitment to maintaining your financial security is commendable, and we are grateful for your trust in us.

Thank you for choosing us to protect your future and for allowing us to assist you in this important journey of policy revival.

The time allowed to reinstate a lapsed policy varies by product. Please refer to your policy contract for specific details. We are here to help you understand these terms and take the necessary steps. Thank you for your dedication to keeping your policy active.

An Automatic Premium Loan (APL) allows the insurer to deduct the outstanding premium amount from the Surrender Cash Value of the policy on the due date. The policy remains active until lapsation, but interest is charged daily on the premium amount. You must pay the total premium plus daily interest to bring the policy out of the APL state.
 

We strive to keep you informed and ensure your policy stays active and appreciate your efforts to manage your policy effectively.

For immediate annuity options, pension income starts immediately as per the chosen payment mode. For deferred annuity, it starts post the deferment period. You must submit the existence certificate, attested by the specified authorities, along with ID and address proof every three years (for return of purchase price) or every year (for Immediate Life annuity).
 

We are here to support you in securing your future and appreciate your trust in our pension plans.

Our Smart Annuity plan offers various options to meet your future needs:
 

• Immediate Life Annuity: Payable in arrears as per the chosen payment mode for the Annuitant's lifetime. Upon the Annuitant's death, the payments cease.

• Immediate Life Annuity with Return of Purchase Price: Payable as per the chosen payment mode for the Annuitant's lifetime. Upon death, the purchase price is payable as a lump sum to the nominee.

• Deferred Life Annuity with Return of Purchase Price: Payable post deferment period as per the chosen payment mode for the Annuitant's lifetime. Upon death, the purchase price is payable as a lump sum to the nominee.

We thank you for planning your future with us and are here to help you understand these options better.

You have to submit the existence certificate attested by the authorities mentioned on the existence certificate, along with ID and address proof after every 3 years, if return of purchase price option is chosen, and every year if Immediate Life annuity is chosen.

An Existence Verification check is conducted annually (for pension without return of purchase price) or every three years (for pension with return of purchase price) to ensure no interruption in your pension income. This check can be done online, via customer care, or through email for a video call with a smartphone and valid address proof.
 

We will provide detailed instructions when it is time for your verification. Thank you for your cooperation in this essential process.
 

Thank you for your continued trust in our services. We are here to ensure you receive the best possible support and appreciate your dedication to securing your future with us.

You can use any of the following channels to inform us: 
 

• Click (https://www.tataaia.com/customer-service/claim-registration.html) to upload your documents and register your claim online 

• WhatsApp us: Type CLAIM and send to 7045669966

• Easy Claims: Call us and have your documents picked up from your doorstep. 

• Email us or Call us for assistance: customer.care@tataaia.com | Helpline no. - 1860-266-9966  \ NRI Number: +91-80-67603700

• Visit Tata AIA Life Insurance branch offices. Click link: https://www.tataaia.com/contact-us.html?contactUs-2 to know our list of branches

• Write directly to us at the below mentioned address:

Tata AIA Life Insurance Company Limited | Claims Department
B- wing, 9th Floor, I-Think Techno (Lodha) Campus,
Behind TCS, Pokhran Road No.2,
Thane (West) - 400 607.

Claim intimation can be done online while claim payout can be made through NEFT

Yes. It can be lodged from any branch of TATA AIA Life Insurance. Click here to locate your nearest Tata AIA Life Insurance Branch

The Nominee has the option to submit the claim online by uploading the signed / self-attested copies or submit the documents via email. 
 

Click here to register a claim online. Alternatively, the nominee can send the documents by courier to his / her representative in India. The representative may visit our branch and intimate us of the claim

Please click on link: https://www.tataaia.com/customer-service/easy-claims.html to know the list of documents needed for claim intimation.

Yes, claim would be accepted as Original Policy Contract is not mandatory for submission of Claim. Declaration is to be provided by the claimant on a plain paper regarding the misplacement of the original policy document. 

It is our endeavour to settle your claim in an expedited manner. We also offer guarantees subject to the criteria being met

• Death Claim (Without Investigation)  - Regulatory TAT 30 days from the date of receipt of all required documents.  
• Death Claim (With Investigation) - Regulatory TAT 90 days provided to complete investigation there after 30 days to decide & process claim payout 

We have the following services that can provide claims payout faster 

• Xpress claim: 4 hours provided the eligibility criteria is fulfilled.
• Claims Service Guarantee: 8 working days provided no investigation is required. Interest would be paid if not settled within 8 days.

You may track your claim status by referring to track your claim page or take assistance from our Contact Centre or Branches.

Click here to track your claim.

The nominee in the policy should intimate about the claim.

The death benefit is paid to:

• The nominee, as declared by the Policy Owner / Life Assured
• The legal heirs, in case the Policy Owner/ Life Assured has not specified the nominee
• The Appointee named by the Policyholder/ Life Assured, when the nominee is a minor at the time of claim
• The Assignee, in case the policy is assigned by the Policyholder / Life Assured
• The Trustee wherever applicable

The distribution of the claim settlement amount will be as mentioned in the application form by the life insured. The legal heir can claim for the nominee who has passed away.

For multiple nominees, the documents required will be the same in case of 'death claim' along with KYC & Cancelled cheque of all the nominee(s). Please refer to the documentation section for more details

In the event of the death of the Life Assured and Nominee at the same time, the legal heirs can claim for the claim settlement amount by submitting the below documents.

If Sum Assured <4 Lakh then, 

• Indemnity bond of Rs. 200 bond sheet (Notarized) 
• Application to dispense with legal evidence of title 
• Joint Discharge Voucher & claim payment authorization to be provided on plain paper

If Sum Assured >4 Lakh then, Succession certificate issued by court would be required.

Claim will be decided on the basis of a legally valid succession certificate.

For cases where nominee is minor, an appointee is appointed by the Life Assured at the time of policy issuance. The appointee can apply for the claim. In absence of an appointee, the minor’s legal guardian can apply for the claim proceeds. 

In case of the death of the Nominee(s) during the tenure of the policy, the Life Assured should make a fresh nomination. If that has been missed, claim will be decided on the basis of a legally valid succession certificate

Claim amount can only be paid by direct transfer to Bank Account via NEFT (National Electronic Fund Transfer). 

Yes

Yes, both would be paid provided the provisions mentioned in policy contract are satisfied.

Claim amount is payable as per the provisions of the policy contract. You may refer the Policy Schedule (Policy Certificate) for the Death Benefit amount or refer the provisions on the contract for details

In most cases, claim settlement amount includes Basic Sum Assured + Rider Sum assured (if applicable) + Other policy additions (Accrued Bonus / Guaranteed additions, etc.)

Death benefit may differ product to product as specified in the policy contract. Only in case of Keyman insurance TDS is deducted, and all other death claim proceeds paid are tax free, and TDS is not deducted.

If the insured is diagnosed of any ailment post policy issuance, it will not be considered as a non-disclosure. However, it’s good to inform the insurance company incase of any such diagnosis.

• It is important that policy is in-force at the time of death for the claim amount to be payable as per policy provisions
• In the claims investigation, if it is established that there has been a deliberate non-disclosure of information that could be pertinent to risk assessment at the application stage, then it may lead to repudiation of the claim. 
• If the documents submitted at the application/claims stage are not genuine or are forged, it would lead to claim repudiation.

In case of claim dispute, the claimant may approach the customer care department. If the response is not satisfactory, the claimant may write to the Regional Ombudsman Office

The IRDAI clearly articulates that a claim must be decided within 30 days from the date of receipt of all claim documents/required clarifications.

Investigation Cases: In case the claim warrants an investigation, Insurance Company is expected to complete the investigation in no later than 90 days from the date of receipt of claim intimation, and the claim shall be decided within 30 days thereafter.

Insufficiency of proof of title: If a claim is ready for payment but cannot be paid due to any reasons of proper identification of the payee, then the Insurer may apply to pay the amount at the Court of competent jurisdiction, or, the amount will earn interest at the prevalent rate as applicable.

If the date of death is after the grace period of the said policy, the policy is considered to be lapsed as on the date of death.

If policy is lapsed as on the date of death, no claim will be payable. In case of ULIP products, fund value is payable as per policy terms on the receipt of proof of loss. In traditional products, no amount is payable.

Non-disclosure refers to the situation where a customer fails to reveal a relevant fact when applying for or renewing an insurance contract. These facts are important to the Company for assessing the risk. At the claims stage if it is detected / found that the statements made at the time of application / reinstatement of the policy were false, or Life Assured had acted against the interest of the Company, the Company has the right not to pay the claim amount.

You can do it either through Cashless Process or through non-Cashless method.

For normal processing of Health / Living Claim, once the patient suffers from any illness / undergoes a surgery / is hospitalized and is under treatment, claim can be made to the company with all the details of hospitalization. Once the patient is discharged all the medical papers including Discharge Summary, all diagnostic test reports and treatment papers need to be submitted to the company along with the list of requirements specified as per Claim type.

Currently Cashless Hospitalization is available under Tata AIA Life Insurance Invest Assure Health, Tata AIA Life Insurance Health First and Tata AIA Life Insurance Hospi CashBack, Invest Assure Health Plus and Invest Assure Health Supreme.

You can call up Raksha TPA on the toll free numbers given on the health card. 

Special Assistance number:18001801555

The duly filled & signed pre-authorization form along with photo ID proof & cashless card needs to be faxed from hospital to TPA. Cashless amount will be approved by TPA to the hospital basis the policy provisions.

Details of Raksha TPA:

Special Assistance number: 18001801555

E-mail : crcm@rakshatpa.com

Cashless facility will be provided as per policy terms & conditions. The difference between the approved Cashless claim amount & balance bill amount will need to be borne by the Customer.

Government of India has mandated regulations wherein, if the PAN shared by the customer is established as Invalid, Inoperative, or categorized as Specified Person’s PAN, then TDS is to be deducted at a higher rate.

PAN of individual considered as inoperative if it is not linked with Aadhar. For further details, please refer Link Aadhaar FAQ | Income Tax Department.

PAN Number provided is incorrect.

If an individual’s PAN established as inoperative or invalid, then TDS @20% will be applicable for all due future payouts, where benefits under section 10 (10D) of the Income Tax Act is not available.

Aadhaar-PAN linkage is not necessary for an individual who is:

• Residing in the States of Assam, Jammu and Kashmir, and Meghalaya.
• A non-resident as per the Income-tax Act, 1961.
• Of the age of eighty years or more at any time during the previous year; or
• Not a citizen of India.

To link PAN with Aadhar, visit Income tax website and follow the steps provided in Link Aadhaar User Manual.

As per Section 206AB of the Income Tax Act, a person who has not filed income tax return (ITR) for the preceding FY within 139(1) due date and TDS and TCS during last financial year exceeds specified limit.

If an individual is considered as a ‘Specified Person’ then TDS shall be levied at TWICE the applicable TDS rate for policies where benefits under section 10 (10D) of the Income Tax Act is not available.

In order to prevent the deduction of tax at higher rate, the specified person must visit the online portal Home | Income Tax Department and file their tax returns within available timelines.