24*7 Online Doctor Consultation Service for 23+ specialties

 

Exclusive Consultation for eligible customers of
Tata AIA Life Insurance


Check your eligibility and avail the service now

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How to avail the service?

  • Authenticate your Policy Number, DOB (Life Assured)
  • Check details on the following step and provide your consent to avail the services
  • You will receive an SMS and Email from Practo
  • Download the Practo app through the link shared in SMS


Frequently
Asked Questions

What is Online Medical Consultation?

Online Doctor Consultation or Online Medical Consultation is a method to connect patients and doctors virtually. It is a convenient and easy way to get online doctor advice through video call, chat, phone call.

Which products of Tata AIA Life Insurance are eligible under Teleconsultation benefits?

Tata AIA Life Insurance Sampoorna Raksha Supreme(UIN: 110N160V02) Teleconsultation
Option 1 Limited  Pay - SUM ASSURED > = 1 cr

Yes

Option 1 Regular Pay - SUM ASSURED > = 1 cr Yes
Option 1 Single Pay Yes
Option 2 Limited 5 Pay - SUM ASSURED > = 1 cr  Yes
Option 2 Limited 10 Pay - SUM ASSURED > = 1 cr  Yes
Option 2 Limited 12 Pay - SUM ASSURED > = 1 cr  Yes
Option 2 Regular Pay - SUM ASSURED > = 1 cr Yes
Option 2 Single Pay Yes

 

Tata AIA Life Insurance Fortune Guarantee Plus(UIN: 110N158V02) Teleconsultation
Option 1: Regular Income - Single Pay Yes
Option 2: Regular Income with an inbuilt Critical Illness benefit Yes



Are the doctors qualified to conduct online medical consultations?

  • Practo follows a strict verification process for all the doctors providing online medical consultation services.
  • All the doctors are well qualified as per the Medical Council of India guidelines.
  • Documents related to degree along with medical council registration certificates are thoroughly verified and the soft copy is stored in their repository.

For more details please visit: https://www.Practo.com/bluebook/india

What are the services available and their benefits?

  • Customers are eligible to get 4 specialist consultations per month
  • An Instant Video, Audio & Chat consultation with a qualified specialist doctors across 23+ specialties
  • 3 day follow up consultation is provided with the same doctor after Initial consultation
  • Digital prescription which (can be used in any pharmacy or e-pharmacy)

What are the specialties currently offered for tele-consultation?

Specialties offered for tele-consultation are as follows:

 

  • Gynaecology
  • General Physician
  • Dermatology
  • Sexology
  • Psychiatry
  • Stomach and digestion
  • Paediatrics
  • Ear, nose, throat
  • Kidney & urine
  • Orthopaedic
  • Neurology
  • Cardiology
  • Diet & nutrition
  • Diabetes & endocrinology
  • Eye & vision
  • Dental
  • Breathing and chest
  • Ayurveda
  • Homeopathy
  • Cancer
  • Physiotherapy
  • Other problem

Is this app available in Android and iOS?

Yes the app is available on both Android and iOS.

At what time can I use this app and what kind of online consultation can I get?

The services are available 24X7 on all days. You can opt for Video, Audio and Chat with a general physician

How can I opt for this facility?

  • Download the Practo app from Apple Store or Google Play Store
  • Login with the mobile number registered on Practo
  • Click on the membership card to avail the benefits

How do I get in touch with PRACTO for more details?

Practo app has 24x7 online Chat Support option where customers can get instant assistance. On Practo App, just click on the Plus Membership Card, then click on Support and Start your chat with a support member. You will get response in less than 5 minute or a Call back will be arranged for the queries which cannot be addressed on chat.

Can I choose the doctor of my choice?

Currently, doctors are auto-allocated based on the roster for that day. You can also view the list prior to the consultation. Practo has ‘No questions asked Doctor Change Policy’, So if you are not happy with the allocated doctor, please reach out to Practo’s support team and they will get the doctor changed for you.

Can I get consultation in a regional language?


Consultation is provided in 12 languages - English, Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Malayalam, Punjabi, Gujarati, Assamese and Oriya


If you wish to consult in any of the above languages, please reach out to “Support”. They shall provide the time of the doctor as per the availability in their system and send a link along with the schedule of the doctor. Click on the link and opt for consultation in the language of your choice.

Does this cover Covid-19 consultation as well?

Yes

What happens when I do not get a response from a Doctor?

In the most unlikely event that an online doctor does not respond, you can click on the help button to the right corner of the screen and seek change in doctor. You can also write to support@practo.com marking cc to vishwas.shenoy@practo.com.

What will be the role of Tata AIA Life Insurance once a customer engages with Practo?

Once the customer is engaged with Practo (service provider), Tata AIA Life Insurance is not involved in any tele- consultation services or other related services availed by the customers pursuant to tele- consultation service. Practo will only inform Tata AIA Life Insurance about the customers who have opted for the services with them.

How do I contact Tata AIA Life Insurance for more details on Practo services?

You can call us on 1860 266 9966 or contact us on any of the contact details mentioned below.

You had a consultation with Practo, and now you’re applying for new or increased cover with Tata AIA Life Insurance. Do you need to tell Tata AIA Life Insurance about it?

In accordance with your duty of disclosure, you are obligated to disclose any of this information to the extent it may be relevant in the event of any future application for insurance (including any increased or varied cover) or changes to existing insurance contract

Will Tata AIA Life Insurance have access to the medical information resulting from the tele-consultation service?

Practo (service provider) will provide Tata AIA Life Insurance with information about the services provided to eligible customers. This is the information that Tata AIA Life Insurance requires to administer the agreement between Tata AIA Life Insurance and Practo.

 

It includes information on the number of medical cases opened, closed or extended and the medical specialty it relates to. Practo will share the medical details with Tata AIA Life Insurance for the purpose of updating medical history, quality control, audit purposes and administration of the insurance policy, or any other matter relating to the insurance policy under which the person is insured.

Disclaimers

Medical Consultation is available under eligible policies of Tata AIA Life Insurance. Medical Consultation feature is optional. It is the customer’s sole discretion to avail Medical Consultation and to follow the advice suggested by the service provider. All medical-related dealing will be directly with the service provider and not with Tata AIA Life Insurance. It is available only for Life Assured of active policies for select products/riders. This feature can be discontinued or service provider may be changed at any time at Tata AIA Life Insurance’s discretion. This feature is provided by a third party service provider and Tata AIA Life Insurance shall not be liable for any liability arising due to customer opting to avail this feature.


For more details on risk factors, terms and conditions, please read the Sales Brochure carefully before concluding a sale.

L&C/Misc/2021/Jul/0386