Online Doctor Consultation or Online Medical Consultation is a method to connect patients and doctors virtually. It is a convenient and easy way to get online doctor advice through video call, chat, phone call.

• Practo follows a strict verification process for all the doctors providing online medical consultation services.
• All the doctors are well qualified as per the Medical Council of India guidelines.
• Documents related to degree along with medical council registration certificates are thoroughly verified and the soft copy is stored in their repository.

For more details please visit: https://www.Practo.com/bluebook/india

• Customers are eligible to get 4 specialist consultations per month
• An Instant Video, Audio & Chat consultation with a qualified specialist doctors across 23+ specialties
• 3 day follow up consultation is provided with the same doctor after Initial consultation
• Digital prescription which (can be used in any pharmacy or e-pharmacy)

Specialties offered for tele-consultation are as follows:

• Gynaecology
• General Physician
• Dermatology
• Sexology
• Psychiatry
• Stomach and digestion
• Paediatrics
• Ear, nose, throat
• Kidney & urine
• Orthopaedic
• Neurology
• Cardiology
• Diet & nutrition
• Diabetes & endocrinology
• Eye & vision
• Dental
• Breathing and chest
• Ayurveda
• Homeopathy
• Cancer
• Physiotherapy
• Other problem

Yes the app is available on both Android and iOS.

The services are available 24X7 on all days. You can opt for Video, Audio and Chat with a general physician

• Download the Practo app from Apple Store or Google Play Store
• Login with the mobile number registered on Practo
• Click on the membership card to avail the benefits

Practo app has 24x7 online Chat Support option where customers can get instant assistance. On Practo App, just click on the Plus Membership Card, then click on Support and Start your chat with a support member. You will get response in less than 5 minute or a Call back will be arranged for the queries which cannot be addressed on chat.

Currently, doctors are auto-allocated based on the roster for that day. You can also view the list prior to the consultation. Practo has ‘No questions asked Doctor Change Policy’, So if you are not happy with the allocated doctor, please reach out to Practo’s support team and they will get the doctor changed for you.

Consultation is provided in 12 languages - English, Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Malayalam, Punjabi, Gujarati, Assamese and Oriya

If you wish to consult in any of the above languages, please reach out to “Support”. They shall provide the time of the doctor as per the availability in their system and send a link along with the schedule of the doctor. Click on the link and opt for consultation in the language of your choice.

Yes

In the most unlikely event that an online doctor does not respond, you can click on the help button to the right corner of the screen and seek change in doctor. You can also write to support@practo.com marking cc to vishwas.shenoy@practo.com.

Once the customer is engaged with Practo (service provider), Tata AIA Life Insurance is not involved in any tele- consultation services or other related services availed by the customers pursuant to tele- consultation service. Practo will only inform Tata AIA Life Insurance about the customers who have opted for the services with them.

You can call us on 1860 266 9966 or contact us on any of the contact details mentioned below.

In accordance with your duty of disclosure, you are obligated to disclose any of this information to the extent it may be relevant in the event of any future application for insurance (including any increased or varied cover) or changes to existing insurance contract

Practo (service provider) will provide Tata AIA Life Insurance with information about the services provided to eligible customers. This is the information that Tata AIA Life Insurance requires to administer the agreement between Tata AIA Life Insurance and Practo.

It includes information on the number of medical cases opened, closed or extended and the medical specialty it relates to. Practo will share the medical details with Tata AIA Life Insurance for the purpose of updating medical history, quality control, audit purposes and administration of the insurance policy, or any other matter relating to the insurance policy under which the person is insured.