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Our claims process is consistent, transparent and convenient. Our trained professionals are here to assist you through the entire process.
Your Claim is our priority
claims disbursed in 2019
Things to remember
Family is everything. In your difficult moments when you are grieving the loss of a loved one, we ensure that we make the death claim process as simple and seamless as possible.
Mandatory documents
Claimant's statement Download Death Claimant Statement in other Language
Photo identification proof
Current address proof
Cancelled cheque
(ensure name and account number is printed on cancelled cheque with copy of bank passbook / bank statement)
Death certificate
(Issued by a local government body like Municipal Corporation / Appropriate Authority)
Original policy document
Proof of legal title to the claim proceeds
(in case of no nomination (e.g. legal succession paper)
Cause of death – related document
(Please refer to the documents required based on manner of death)
For NRIs Customers
Additional Mandatory documents based on manner of death
Medical/nature of death
Attending physician's statement
Medical records (admission notes, discharge/death summary, indoor case papers, test reports etc. if applicable)
For accidental or unnatural death
Attending physician's statement
Copy of the First Information Report (FIR) or Panchanama/Police complaint
Copy of the postmortem report (Autopsy report) & Viscera report, if performed
Copy of the Final Police Investigation report (FPIR) or the charge sheet
Mandatory documents
Claim forms Download this form in a different language
(Part I: Claimant's statement)
(Part II: Physician's statement)
(Part I: Claimant's statement)
(Part II: Physician's statement)
Copies of hospital bills for the confinement & copies of all related clinical reports pertaining to the claim event
Attested true copy of Indoor Case Papers of the hospital
Discharge summary of present and past hospitalizations
Photo identity of life assured with age and address proof (List of acceptable ID and address proofs of claimant)
Bank details of the claimant – Cancelled cheque (with printed name and account number) / bank passbook and NEFT form
Medical examination certificate (First consultation notes)
All related clinical reports pertaining to the claim event
Laboratory test reports
X-Ray / CT Scan / MRI reports & plates
Ultrasonography report
Histopathology report
Clinical / hospital reports
Angiography reports & plates
Certificate of Diagnosis
All follow-up consultation notes in relation to the hospitalized condition
If hospitalisation is due to accidental causes (submit in addition to the above)
All police reports / First Information Report & Final Investigation Report
Proof of accident - Panchnama / Inquest report
Newspaper cutting / photographs of the accident, if available.
Mandatory documents
Claim Forms Download this form in a different language
For Disability:
(Part I: Claimant's statement)
(Part II: Physician's statement)
For Dismemberment:
(Part I: Application form for dismemberment (life assured's statement))
Attested true copy of indoor case papers of the hospital
Discharge summary of present and past hospitalizations
Photo identity of life assured with age and address proof ((list of acceptable ID and address proofs of claimant))
Bank details of the claimant – Cancelled cheque (with printed name and account number) / bank passbook and NEFT form
All related medical examination reports
Laboratory test reports
X-Ray / CT Scan / MRI reports & plates
Ultrasonography report
Clinical / hospital reports
Disability certificate by attending physician / institute for disabled
Rehabilitation certificate, if applicable
Employer's written confirmation / statement — for disability claim
Clinical photographs showing the injured areas, if available
Hospitalisation is due to accidental causes (submit in addition to the above)
All police reports / First Information Report & Final Investigation Report — if due to accidental cause
(Hospi Cash, IA Health and Health First Policies only)
Mandatory documents
Hospital list
Pre-authorization form Download this form in a different language
Photo identity of life assured with age and address proof
Health Card
Discharge summary of present and past hospitalizations
Hospital bills for the confinement
All related clinical reports pertaining to the claim event
Laboratory test reports
X-Ray / CT Scan / MRI reports & plates
Ultrasonography report
Histopathology report
Clinical / Hospital reports
Angiography reports & plates
Certificate of Diagnosis
Our heartfelt condolences to all the families who have faced inconveniences, and lost family members due to natural calamities, and recent floods in different parts of the country.
In this hour of grief and difficult times, Tata AIA Life Insurance stands by you, and has simplified the claim settlement process
For claim submission, there are only three requirements:
Valid records/proof showing death of the insured member due floods, cyclones, or other natural calamities
Claimant’s Statement (to be filled by nominee) with bank details of the nominee.
Photo ID, Address proof of nominee and Relationship proof of the nominee with the insured
If you receive any information about any of our existing policyholders affected by this incident, please contact us using the below information
Write to us at claimssupport@tataaia.com
Call us at 1860-266-9966 (within India) +91-80-67603700 (for NRI customers)
Visit the nearest Tata AIA Life Insurance branch for any claim enquiries or for filing a claim
For the address of the branch
Click here
You can choose any of the following channels to reach out to us and raise a claim.
The Claims Department
Tata AIA Life Insurance Company Limited
B- wing, 9th Floor,
I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway,
Thane - (West) 400 607.
IRDA Regn No. 110
Under a death claim, the benefits that are payable include the basic sum assured + rider (if applicable) + other policy additions (e.g. – reversionary bonus/guaranteed addition (if applicable)).
How do life insurance claims get paid?
The two modes of claim payment are:
NEFT (National Electronic Fund Transfer)
Cheque
You can make a claim either through a cashless process or through a non-cashless method. For the cashless facility, the hospital has to fax the duly-filled and signed pre-authorization form, along with the photo ID proof, and the cashless card to the TPA. Afterwards, the TPA will approve the cashless amount to the hospital in accordance with the policy provisions. duly filled & signed pre-authorisation form and photo ID proof & cashless card need to be faxed from hospital to TPA. The cashless amount will be approved by TPA to the hospital basis the policy provisions.
For the standard processing of health or living claims, in the event that the patient suffers from illness, or undergoes surgery For normal processing of health/living claim, once the patient suffers from any illness/undergoes a surgery/ is hospitalised and is under treatment, a claim can be made to the Company with all the details of hospitalizsation. Upon being discharged, the relevant medical papers, such as Discharge Summary, the complete set of diagnostic test reports, and the treatment papers have to be submitted to the Company.Once the patient is discharged, all the medical papers, including Discharge Summary, all diagnostic test reports, and treatment papers, need to be submitted to the Company. The list of requirements specified is as per the claim type.
Cashless claims will be provided as per policy terms & conditions. The customer will have to pay the difference between the approved cashless claim amount, and the balance bill amount.
The claimant may approach the Customer Care department of the Company in the event of a claim dispute. If there is no satisfactory response, the policyholder/claimant may write to the Ombudsman Office pertaining to their region.
Mon - Sat | 10 am - 7 pm IST
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